Sales Lead - The Salvation Army
Visalia, CA
About the Job
We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs
The organization is indebted to and dependent on the diligence and devotion of its employees
ABOUT OUR RETAIL TEAM Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Visalia Thrift Store, which supports the Adult Rehabilitation Program
This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants
POSITION OBJECTIVES:•To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.•Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.•Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.•Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.QUALIFICATIONS:•High School Diploma or equivalent.•Must have a minimum of one-year previous retail experience and Supervisory experience preferred.•Must pass background check, which will include Criminal History and Sex Offender Registry.•Ability to communicate effectively with management, store employees, customers and donors.PHYSICAL REQUIREMENTS:•Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.•Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.•Ability to lift up to 50 lbs.•Ability to perform various repetitive motion tasksCORE COMPETENCIES:•Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.•Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.•Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.•Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.ESSENTIAL DUTIES AND RESPONSIBILITIES:1.Takes an active role and partners with the Store Manager in daily store operations
These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.2.Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager
Discuss concerns with District Sales Manager.3.Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.4.In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center
Coordinate daily morning and shift change team meetings
Provides coaching, training, and development to the Store Employees
Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.5.Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations
Develop strategies to improve service to maximize the customer experience.6.BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.7.Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.8.In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property
This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.9.Ensure building is secured during non-operating hours with alarm system arming and alert protocol.10.Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately
Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.11.May transfer or be relocated to other stores based on business needs.12.Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors Qualifications Behaviors Preferred + Team Player: Works well as a member of a group + Leader: Inspires teammates to follow them + Loyal: Shows firm and constant support to a cause Motivations Preferred + Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required + High School or Equivalent or better Experience Preferred + 1 year: Retail Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)