Sales Manager - West Marine

Job Summary:

Under limited supervision, assists in achieving the sales goal of the business unit. These operations include: Training and reinforcing sales techniques to store Associates, ensuring excellent customer service, achieving thorough sales and product training, and meeting and exceeding the business unit's annual sales goal.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Develop, implement and maintain sales plan to achieve stores annual sales goal
• Assist Associates with executing the plan for achieving store's annual sales goal
• Actively executes programs and procedures that drive sales with the team and customers
• Coach store Associates on important information about products, selling techniques, and other sales-related issues
• Responsible as Manager on Duty during assigned shifts
• Actively participate in programs and procedures that drive sales
• Know what products are currently on promotion and have them displayed properly for sale by the start date
• Provide product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
• Reinforce sales techniques and selling skills to all store Associates
• Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Work with PRO Market Team Managers to grow wholesale business and market share through planning and goal setting
• Ensure completion of all open order for SFS and buy online and pick up at store by EOD
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Maintain professional and technical knowledge of staff and management through company and industry sponsored product training
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Excellent active listening skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customer's needs.
• Must have the ability to wear and communicate through a headset.
• Must have a flexible schedule and be able to work evenings, weekends and holidays.

Education and Experience:

• Two years supervisory experience or the equivalent combination of training and experience.
• High school diploma or equivalent preferred.

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 40 pounds to shoulder height unassisted.

To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .

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