Sales Manager - HDG Hotels

Job Description

JOB TITLE: Sales Manager

Reports To: Director of Sales December 2023

Summary:

Lead the sales effort in order to meet sales quotas and goals, create sales plans, analyze data, and work within a team in accordance with the HDG vision, mission and core values.

Core Responsibilities Include:

• Meet or exceed set goals: activity, productivity (revenue consumption) and booking goals
• Initiate and follow up on all leads for the hotel in all market segments/territory through the brand, management company and other third-party resources
• Maintain and participate in an active sales solicitation program to include, direct sales calls in the local market. May be required to travel to location, transport materials and make presentations on short notice
• Monitor production of all top accounts and evaluate trends within your market
• Regularly contact existing accounts based on the tracing frequencies of the trace system in the sales automation system
• Have full working knowledge of sales automation system, including (but not limited to) generating reports, entering business, blocking space and building accounts
• Develop a full working knowledge of the operations of the hotel, includingBreakfast, Market Place, Guest Services and Housekeeping
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key amenities and benefits of the hotel and through site inspection of group booked rooms prior to arrival.
• Approach all encounters with guests and team members in a friendly, professional service-oriented manner
• Participate as a team player with other key leaders and demonstrate hospitable behavior as a role model for all other team members
• Develop trackable sales leads and LNR Production
• Understand/Review hotel’s revenue forecasts, occupancy reports and ADR Goals.
• Complete all training required by the “brand” in a timely manner.

VISION: To positively impact the people and world around us

MISSION: Brilliance in the basics of hospitality

CORE VALUES: Teamwork, Communication, Resourcefulness, Leadership, Innovation

• Represents hotels professionally at Community Events.
• Respond to RFP’s in a timely, professional, and appropriate manner
• Work with Revenue Manager on quoting rates (Groups and LNR’s)

Requirements:

• Ability to understand and execute and support customer service standards and ? brand standards.
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Superior guest and account relations skills
• Excellent telephone communication skills
• Strong overall sales skills and an ability to effectively negotiate and close business
• Excellent verbal and written communication skills
• Operational knowledge and/or appreciation of operational challenges
• Assertive at establishing new customer relationships
• Exhibits self–confidence, energy and enthusiasm
• Basic software knowledge (Microsoft Office, etc.)
• Valid driver’s license from the appropriate state
• Action Orientation to capitalize on opportunities to secure revenue and to resolve problems independently
• Drive for Results demonstrated in achievement of individual and property goals
• Time Management skills to utilize available time effectively and to attend to a broad range of activities
• Demonstrates Perseverance, pursuing objectives with energy, seldom giving up before finishing, especially in the face of resistance or setbacks, and focusing on priorities despite distractions

Job Type:

• Non Exempt

Education:

• High school or equivalent (Required)

VISION: To positively impact the people and world around us

MISSION: Brilliance in the basics of hospitality

CORE VALUES: Teamwork, Communication, Resourcefulness, Leadership, Innovation

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