Sales Manager, North Amercia - Dowa THT America, Inc.
Bowling Green, OH 43402
About the Job
Established in 1997 as a Dowa Japan business unit, Dowa THT America, Inc. provides the customer a state of the art heat treatment environment, with fully automated carburizing and nitriding furnaces. Dowa's customers reside primarily in the central U.S. and southeast region.
Responsibilities:Reporting to the Vice President, the Sales, North America will:
- Effectively manage all customer relationships by proactively anticipating and addressing concerns, visiting customer locations to market Dowa values and presence, and facilitate key relationships for enhanced business opportunities; for both commercial heat treatment and furnace engineering divisions.
- Partner with the Vice President to develop the annual sales budget.
- Analyze current data and propose strategies for new business opportunities in alternate markets, through an ongoing market trend analysis as related to Dowa’s product offering and competencies.
- Prepare quotes/review, monitor and maintain contracts.
- Develop a robust sales forecast.
- Develop North America/National sales strategy.
- Partner with the leadership/management team to identify business development opportunities and create annualized objectives. Provide deliverables, milestones, financial benefits or anticipated ROI and targets of the same.
- Identify and transform the need of the customer in a fluid project plan, with the anticipated outcome of newly generated business.
- Identify potential heat treat opportunities outside of automotive, as well as developing further business in the American auto network.
- Partner with engineering for new product modeling and process identification.
- Deliver compelling presentations to customers and internal staff.
- Collaborate cross functionally with the team for comprehensive, revenue impacting solutions.
- Provide a continued analysis of customer accounts, resulting in weekly reporting to Dowa leadership and management teams, to include financial results, opportunities, and trends.
- Aggressively review contracts, initial and revised.
- Provide support for customer problem resolution and report the outcomes to the management team.
- Create business development plans, creating unique methodology to grow the Dowa customer base; providing solutions based upon the Dowa value proposition.
- Attend and participate in monthly company reviews.
- Create, implement and manage a “voice of the customer” process and communication; resolving concerns and coordinating with appropriate staff.
- Evaluate, propose, and validate customer requirements.
Education and/or Experience:
10+years of experience in a sales/client relationship role, in an industrial industry.
Excellent relationship facilitation and negotiation skills.- Strong analytical skills and ability to strategize.
- Comfortable in a multi-cultural environment.
- A BA in a related field of study, as well as heat treat knowledge, is preferred, but not required.
- A curious mind and a creative nature would be an asset.
- Willingness to travel to Mexico and Canada.
- Approximately 20% travel- North America.
- Face time with 20-25 customers twice per year.
This is a new role to the organization and covers North America, supporting our Ohio (U.S.) and Mexico businesses, with customers stretching upward to Ontario. This role may be a hybrid remote position, meaning an office presence is required as time spent in the processing facility is beneficial, but flexiblity of offsite work is negotiable.
The target base compensation is $150,000+, depending upon experience, in addition to an outstanding and market leading benefits plan.