Sales Operation Assistant - MEI Rigging & Crating

• The Sales Operations Assistant performs multiple tasks, collections, supporting sales staff with quote requests, booked jobs, and pending and ongoing projects. This will ensure the salesperson’s ability to spend most of their time focusing on sales activities. Primary responsibility for the Sales Operations Assistant is to support the efficient operation of the sales department while also providing the accounting department with support. 
• Assist or complete estimates requiring immediate attention while salespersons are in the field.
• Perform collection duties and document all collection-related communication.
• Generate daily paperwork, such as work orders, vendor purchase orders, etc., and ensure that all pertinent information is noted, and all necessary documents are attached.
• Communicate with customers as requested regarding change orders, storage confirmations, new customer information packets, etc.
• Coordinate work order requirements (equipment, customer, labor) and communications with dispatch for the digital job board.
• Administer the job packet process from the collection of job packet documents through preparing packets for final review and submission to the accounting department for customer invoicing.
• Create, update, and maintain documents and spreadsheets related to customers, project costs, and special projects.
• Complete employee clearance/badging documents for secured job sites with the highest level of confidentiality. 
• Apply for and obtain vehicle permits for oversized loads and/or cranes according to each state’s requirements.
• Perform as liaison between the sales department and the accounting department and/or rigging operations department.
• Submit invoicing data, including job cost codes, for services performed while ensuring billing amounts comply with the schedule of values detailed within the customers’ AIA documents.
• Track and maintain the accuracy of sales projections within the CRM system.
• Develop and update warehousing inventory spreadsheets and submit storage billing data monthly.
• Perform reconciliation and retention of employee credit card transactions and documentation per processes.
• Follow up on submitted estimates and document customer communications.
• Other sales responsibilities or ad hoc responsibilities as needed.

• 2 years experience in a sales operations capacity.
• A minimum of 2 years experience working in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.

• 2 years of experience in a fast-paced construction industry environment is preferred. 
• Familiarity with Salesforce or other CRM systems.

• Ability to adhere to company processes and drive improvements.
• Self-starter, outgoing personality.
• Experience with a web-based CRM system.
• Excellent written and oral communication and interpersonal skills with internal and external stakeholders. 
• Excellent organizational, detail-oriented, and time-management skills.
• Effectively able to maintain discretion and confidentiality of employee and customer information as appropriate. 
• Ability to multi-task and process multiple activities successfully.
• Demonstrated ability to work under deadlines and time frames effectively with a customer service demeanor. 

From our founding in the early 1990s as a metal fabricator to our growth as one of the largest providers of rigging, machinery moving, millwrighting, mechanical installation, commercial storage, crating and export packing services in the U.S., MEI has had one constant theme: A commitment to outstanding customer satisfaction.MEI is driven by our corporate vision of excellence, market leadership, and enduring value and guided by our corporate values of integrity, respect, professionalism, safety, commitment, and results.