Sales Operations Analyst - PCONA Panasonic Connect North America
Newark, NJ 07102
About the Job
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.
Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!
What You'll Get To Do:
Customer Care
- Responsible for the order to cash cycle including order management through fulfillment and any issue resolution
- Collaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirements
- Communicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfaction
- Determine best method to achieve customer satisfaction while adhering to company policies
- Maintain knowledge of products, services, policies, and procedures
- Recommend and implement ideas for improvement to achieve work efficiencies
Reporting
- Chargeback/program credits – research and reconciliation chargeback deductions, validate program documentation, obtain approvals, and submit credits for processing
- Professional solution support – work with channel partners, sales, and service to obtain any missing end user/serial number data for proper billing and entitlement processing
- Maintain master tracking files and distribute to appropriate customers
- Run and coordinate stock balance returns processing
- Run monthly audit reports and gather supporting documentation for finance approval
- Other duties as assigned
What You'll Get To Do:
- College degree in business or finance preferred or equivalent work experience
- Minimum 5 years of relevant sales/administrative management support
- Prior front line business experience preferred
- Strong knowledge of ERP and CRM systems – SFDC and SAP
- Strong PC skills (Word, Outlook, PowerPoint)
- Advance knowledge of Excel
Key Competencies
- Strong ability to work collaboratively between multiple departments
- Proficient email management with high volume requests
- Ability to identify and expedite critical issues
- Excellent communication and customer service skills
- Strong organizational and analytical skills
What We Offer:
The salary range of $65,000 –$105,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.
- High Performance Culture
- A focus on Diversity, Equity and Inclusion
- Teamwork and Collaboration
- Rewards and Recognition
- Learning & Development Opportunities Across Multiple Business Units
- Competitive compensation packages
- Hybrid work model
- Comprehensive benefits
- Paid Parental Care Leave
- Educational Assistance
- Volunteer time off
- Total Well Being Program
- Employee Referral Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
