Sales and Operations Coordinator - z-PAX LLC

Who We Are

We are a fast-paced and rapidly growing company in the SaaS industry, dedicated to revolutionizing the long-term care industry with our innovative software solutions. Our mission is to streamline reimbursement operations and optimize reimbursement and compliance through cutting-edge technology.

Who You Are

We are seeking a dynamic and organized Sales and Operations Coordinator to join our team. This role is essential in driving our sales process and supporting the COO with day-to-day operations. The ideal candidate will have some SNF Medicaid Case-Mix Index (CMI) and Medicare PDPM clinical reimbursement experience in the long-term care industry, a knack for multitasking, and a detail-oriented mindset. You will play a pivotal role in managing and tracking projects, overseeing the flow of our services to customers, and ensuring that our operations run smoothly.

What You'll Do

Key Responsibilities:

• Sales Support:
  • Perform sales calls and product demonstrations virtually, presenting our SaaS solutions to potential clients.
  • Assist in the development and execution of sales strategies to drive growth.
  • Maintain and update CRM systems, tracking leads, and managing customer interactions.
• Operations Support:
  • Assist the COO with daily operational tasks, ensuring the smooth flow of business processes.
  • Manage and track various projects, ensuring they are completed on time and within scope.
  • Oversee the flow of the company’s services to customers, ensuring a high level of customer satisfaction.
  • Assist with new customer account set-up, including the creation of profiles and provisioning of users.
• Customer Relationship Management:
  • Develop and maintain strong relationships with clients, understanding their needs and ensuring our services meet their expectations.
  • Act as a liaison between the sales team, operations, and clients to ensure seamless communication and service delivery.
• Software Learning & Adaptation:
  • Quickly learn and adapt to our SaaS platform, becoming proficient in its use to support both sales and operations.
  • Provide training and support to clients on the use of our software.

What You Bring

• Experience:
  • Some clinical reimbursement experience with Medicaid CMI and Medicare PDPM in the skilled nursing facility industry is required.
  • Previous experience in a sales or operations role, particularly in a startup environment, is a plus.
  • 3+ years of experience is preferred. 

• Skills:
  • Ability to multitask and prioritize in a fast-paced environment.
  • Highly organized and detail-oriented.
  • Strong communication and interpersonal skills.
  • Proficiency in learning and using new software platforms.
  • Ability to perform sales presentations and calls both in person and virtually.

• Education:

• Bachelor's degree required 

• Other Requirements:
  • Willingness to travel as needed (limited travel involved).
  • Hybrid role 
  • A proactive, can-do attitude with the ability to work independently and as part of a team.

What We Offer

Salary Range $80k-$100k depending on experience. 

• Benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

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