Sales Operations II, Enterprise Support Team at Amazon Web Services, Inc.
New York, NY 10007
About the Job
AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilities
Enterprise Support Billing team is looking for a Custom Billing Analyst to support monthly operations of pricing and billing programs. The team member will partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions. This team member will have an opportunity to innovate through process improvement and participate in cross-functional team initiatives.
Work with AWS customers to address billing issues and gather valuable feedback
Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
Support recurring and ad hoc reporting for various internal/external stakeholders
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience developing business analytics or equivalent
- Experience working within a high-growth, technology company
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilities
Enterprise Support Billing team is looking for a Custom Billing Analyst to support monthly operations of pricing and billing programs. The team member will partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions. This team member will have an opportunity to innovate through process improvement and participate in cross-functional team initiatives.
Work with AWS customers to address billing issues and gather valuable feedback
Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
Support recurring and ad hoc reporting for various internal/external stakeholders
BASIC QUALIFICATIONS
- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience developing business analytics or equivalent
PREFERRED QUALIFICATIONS
- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology company
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
