Sales Operations Specialist Manager, Specialist Operations Center - Amazon

Description AWS Sales is seeking a Sales Operations Specialist Manager to support Worldwide Specialized Sales, Business Development, and Solution Architecture teams. This includes partnering with Sales Operations Managers to implement and manage business processes, systems, tools, analysis, and reporting that optimize business functions to meet organizational goals and initiatives. One of your primary stakeholders will be our Specialized Sales teams. You will provide valuable business insights for these sales specialists and managers into their accounts, territories, revenue, and compensation, which will optimize seller productivity and enable them to better serve our external customers. The Sales Operations Specialist Manager plays a critical role in establishing operational excellence and making important business decisions for the organization. The Sales Operations Specialist Manager is responsible for managing a team that creates and manages mechanisms to optimize core sales operations functions, such as goals and KPI reporting, variable compensation, revenue flow, and executive escalations and approvals. You will become a subject matter expert on revenue, pipeline, compensation, and other key metrics used to run the business. You will look for commonalities across our stakeholders' business needs, build scalable mechanisms, and leverage automation to grow our capacity in line with the growth of the business. You will ensure that our systems and processes enable the introduction of new products. You will be an advocate for our sales specialists and managers with our cross-functional stakeholders and peer operations organizations. Additionally, you will support Sales Operations Managers to drive improvements to reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data. Key job responsibilities The successful candidate must be able to roll-up their sleeves, and work directly with data coming from disparate systems. You will be passionate about your work, detail-oriented, analytical, and have excellent problem-solving abilities. You will coach and develop your team to achieve goals you help set for them. You will be experienced at working with large data sets and the technical tools needed to work with them. You will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for your customers to other internal stakeholders. Partnering with other functions in AWS such as Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation will be crucial to the effective execution of the responsibilities. You will drive towards simple, scalable solutions to difficult problems, be highly organized, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. About Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Basic Qualifications - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Experiencing coaching and developing a team - 5+ years of experience in the areas of sales planning/strategy, and/or sales operations, Sales Compensation, Finance, in mid-to-large scale global sales organizations - Experience working and communicating with multiple stakeholders and cross functional teams to build efficient, scalable mechanisms and processes - Experience with SFDC, SQL, data visualization tools, advanced Excel skills, SmartSheet Preferred Qualifications - Experience with and deep understanding of sales and business operations, and has a background that enables them to create scalable programs that apply holistic approaches to sales planning - Experience engaging with senior executives and with decision making processes in an enterprise setting - Understanding of cloud economics and/or experience working with cloud services Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,600/year in our lowest geographic market up to $219,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.