Sales Reporting Systems Analyst - Waldorf Astoria Monarch Beach Resort at Hilton

The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Sales Reporting Systems Analystto join the Sales Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes4 restaurants, a beach club, lounge, marketplace, and IRD.

• Classification: Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.

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What Will I Be Doing?

Maintain and enhance automation efforts in the Sales and Catering database, to increase daily productivity for sales, catering, and convention services personnel. Accurately generate and process all reports that are communicated.

JOB RESPONSIBILITIES:

• Support the Director of Sales with reports, proposals, and contracts as needed
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams
• Responsible for overseeing the group sales turnover checklist process to the Events Team
• Prepare all monthly sales and catering reports, including but not limited to, revenue management, booking analysis, space optimization, and incentive calculation reports for individual and team production, submitting accurate reports promptly.
• Distribute sales managers’ incentive calculation reports monthly for review, detailing production in each area of the plan, i.e., Peak and Non-Peak Revenue
• Manage and administrate the Delphi database and group sales backlog to ensure data integrity for accurate reporting, including maintenance of security of confidential material stored in the Delphi database.
• Produce group reports used in the creation of the Strategic Sales Plan and assist in the analysis of these reports to determine appropriate sales and catering production goals.
• Manage all interfaces relating to the Delphi Sales and catering Systems, including but not limited to HMS interface
• Coordinate input of historical data (group histories) to assure accuracy; conduct market research and evaluate the profitability, timeliness, and desirability of group business.
• Augment sales office automation with the latest software upgrades in conjunction with the property systems department and Newmarket International, and coordinate training regarding software.
• Maintain property storage, archival, and retrieval of backup material.
• Additional duties as necessary and assigned.

Job Requirements:

• Must possess computer skills and detailed knowledge of various computer programs, including but not limited to Microsoft Word, Delphi Sales & Catering Software, Excel
• Desire to participate as part of a team.
• Bachelor's Degree preferred
• At least one year of sales system management or related analytical experience preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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