Sales and Service Coordinator - SRP Companies

Sales and Service Coordinator Orlando, FL

Are you a motivated individual with strong customer service and sales experience? Join SRP as a Sales and Service Coordinator and contribute to our teams success!

Driven by our mission to exceed expectations through passion, performance and profitability.

Since our founding as a regional distributor of sunglasses in 1969, SRP has grown into an international leader providing in-store merchandising solutions to a wide variety of retail partners and their consumers. We have built relationships with thousands of international, national, and regional retailers who rely on our customized solutions in more than 60,000+ locations across the U.S. and Canada. With warehouse facilities in several states and service reps covering all regions of the country, there isn't a retail location we can't service.

For this role, well look to you to:

• Update and evaluate weekly service and sales data to address any areas of concern
• Manage all communications to field service reps to assure consistent direction
• Provide monthly reporting of sales vs svc cost
• Develop effective process to confirm Product set-up/teardown deadlines are met and completed for roll outs and returns
• Train service personnel as needed
• Evaluate areas of training and propose improvements where needed
• Establish a comprehensive Standard Operating Procedure manual
• Identify underperforming areas and recommend correction plan
• Maintain consistent contact with the customer and sales team to assess the service needs and provide recommendations for improvement
• Maintain a professional and effective database of service reps
• Follow onboarding protocol for new field reps and ensure all steps are completed in a timely manner
• Answer phone calls and email inquiries
• Service coordinators typically spend part of their time in an office environment but may be called to perform field training

Benefits and Perks:

• Medical, dental, and vision insurance
• Company paid short term disability and life insurance
• Paid holidays and floating holidays
• PTO
• 401(k) with company match
• Tuition Reimbursement
• Employees are paid weekly

Join us, and lets deliver data-driven retail solutions.

SRPs mission is to exceed expectations through passion, performance and profitability. Its an exciting time for our company and if youre ready to unleash your potential to help fulfil our mission and vision, apply today.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The gross hourly range for this position is $17.00-$19.00 hourly. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies.

Experience/Qualifications:

• 3 - 5 years of similar experience or a related customer service management preferred
• Administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Problem-solving and decision-making skills