Sales and Service General Manager - Laundry and Linen Service - Workforce Recruiter
Ballston Spa, NY
About the Job
Our client is expanding to a new location and is seeking commercial laundry experienced leadership candidates for a great opportunity with a growing laundry and textile service company that will be based in the Ballston Spa/Saratoga Springs, NY area.
Job Summary:
The Sales and Service Manager (or General Manager) will lead the team to meet or exceed established goals, has full operational responsibility including P&L, and has direct responsibility for growing the business by selling new accounts and retaining existing business. This leader is hands-on with Production, Customer Service and Sales.
Duties and Responsibilities:
- Direct report oversight of Production Supervisor, Front Office Manager, Route Drivers, and their teams.
- Team and employee safety is to be the highest priority
- Identify prospective customers/generate leads via cold-calling, prospecting, and networking. This manager will be responsible for cold calling and selling new accounts which include hotels, restaurants, and other businesses.
- Maintain an active new business sales funnel (prospecting, cold calls, appointments)
- P&L responsibility - Learn all financial reports and drive for results using the data
- Establishes major goals, policies, and procedures to improve functions
- Develop accountability mechanisms that drive key initiatives (growth, customer retention, new business/sales, productivity, and profitability)
- Oversee HR including hiring, developing, and retaining talent, as well as holding team members accountable to performance standards and company policies.
- Ensures a continuous process of reviewing, analyzing and evaluating employee performance
- Holding manager/employee meetings to communicate company direction, policies and recognition
- Oversee vendors and contractor services
- Regularly visits customers and builds rapport and relationships with hospitality (resort/hotel) leaders. Review service, quality, and contracts. Responsible for renewal of customer contracts
- Addresses any customer issues/complaints. Maintains customer satisfaction by problem-solving any concerns.
- Shares knowledge, experience and best practices with clients in regards to linen handling, inventory levels, linen losses, etc.
Monitors and collects past due receivables from customers as needed - Coordinate installation of new accounts with production, sales, and other departments
- Interact daily with department heads, supervisors, and owners.
Requirements:
- Must have 4+ years of related experience in the commercial laundry industry (GM, Sales Manager, Service Manager, etc)
- Experience selling to and/or managing large accounts, preferably in the hospitality/hotel industry
- Strong leadership skills and experience directly managing a team
- Experience driving and improving productive plant operations
- Bachelor's degree is preferred
- Excellent verbal and written communication skills
- Tech savvy
Benefits:
Why join this company?
Why join this company?
- Competitive Compensation (base salary in the $100-140k range, negotiable dependent on experience)
- Bonus based on performance (sales/profitability)
- Paid Vacation Time
- Medical/Health/Dental Coverage
- 401K with company match
- Ongoing Training & Development
- Career Growth and Advancement Opportunities - The business has been growing more than 10% per year for several years, and is now expanding in the Saratoga Springs area
- Relocation assistance is available for qualified candidates
Apply today! A recruiter will contact all qualified candidates.
Source : Workforce Recruiter