Sales Specialist - Belk

Position Summary:

The Selling Specialist is a role designed primarily to serve customers on the sales floor, while also focusing on “interruptible” tasks, like recovery and fitting room maintenance. This person seeks out customers, answers their questions and assists them as needed.

Essential Functions:

• Approach all customers within their assigned zone and offer service, using appropriate approaches

• Provide assistance to those customers who require it

• Actively solicit Belk Credit

• Provide Fitting Room service

• Regularly check for fitting room cleanliness

• Receive phone inquires from customers about merchandise, after screening by Manager on Duty

• See detailed telephone procedures in the Implementation section (for set-up), and Managing the Model Store (for operating procedures)

• Locate merchandise at other Belk locations for customers as requested

• Provide alterations assistance to customers

• Perform recovery of sales floor

• Pick up debris off of the sales floor

• Assist customers at POS when that is the most important form of customer service

• Answer call buttons and provide service as required

• Other Duties and Responsibilities:

• Make customers feel welcome and well-served

• Impact sales both by helping and pleasing customers, and by employing high-level selling skills

• Project a friendly, warm “face” toward customers

• Help make customer’s experience with the store enjoyable

• Keep their assigned sales floor zone recovered, and fitting rooms clean

• Assist with unpredictably bust times as POS

Education / Experience Requirements:

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

• No education requirement

• Experience in retail

• Excellent communication skills

• Dress Code

• Must resemble the look of management

• Current professional fashion trend

Preferred Education & Experience:

Knowledge / Skills Requirements:

Physical Requirements:

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.