Sales Strategy & Support Officer - JPMorgan Chase Bank, N.A.

If you're passionate about Sales, you have found the right team.

As a Sales Strategy and Support Officer in Healthcare Payments. You are eager to jump in and assist a high revenue sales team in meeting their revenue plan and focusing more on the opportunities the role provides. You have excellent attention to detail and can communicate clearly internal requirements in order to provide the best customer experience possible. You will also be working close with customers to ensure the completion of enrollment. This includes assisting the sales team, understanding internal requirements, providing excellent customer service, working closely with customers for enrollment completion, and managing sensitive customer situations.

Job Responsibilities

• Support high revenue Sales team activities which contribute to the achievement of the annual revenue plan and goals of the organization
• Demonstrate a thorough understanding of InstaMed solutions, products and processes
• Work closely with the customer to ensure completion of enrollment materials including confirmation of solution scope and expected volumes
• Review and submit enrollment forms and initiate contracts for Professional Services
• Shepherd maintenance tasks for typical incoming account requests
• Resolve customer escalations and provide the customer with timely status updates and resolution
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• Excellent people skills and ability to build relationships with customers.
• Ability to think outside of the box and take a step back from a problem to find a resolution.
• Ability to quickly learn and understand InstaMed's solution suite and articulate our value proposition.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily tasks and follow-ups.
• Experience in a customer-facing position.

Preferred qualifications, capabilities, and skills

• Healthcare technology experience.
• Experience with Salesforce.
• Bachelor's Degree or higher.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans