Sales Support Administrator - HOTEL JULIEN

Are you ready to be a key player in a dynamic, hospitality-driven team? Hotel Julien Dubuque is seeking an energetic, detail-oriented Sales Support Administrator to join our Sales Department and help drive the success of our sales efforts. If you have a passion for guest service and are looking for a role that offers variety, growth, and the chance to work with an amazing team, we want to hear from you!

What You'll Do:

As a Sales Support Administrator, you will be an integral part of our Sales team, providing essential administrative support to our Catering Sales Manager, Wedding Specialist, Marketing Manager, and Sales Managers. Your role will be key in ensuring smooth operations, from supporting client inquiries to helping coordinate high-quality events. Here's what you'll be responsible for:

• Client Engagement: Handle small catering inquiries (both in-person and over the phone) with a friendly and professional approach, helping new and repeat clients feel welcome.
• Guest Services: Play an active role in delivering top-notch guest experiences by managing requests and organizing guest amenities.
• Marketing & Inventory: Assist with maintaining marketing materials and conduct monthly inventories to ensure we have everything needed to impress our clients.
• Event Coordination: Manage Banquet Event Orders (BEOs), signage, and event-related documentation to ensure every detail is on point.
• Client Appreciation: Prepare and send thank-you notes, congratulations messages, and other communications to clients, creating a memorable post-event experience.
• Competitive Insights: Conduct a bi-annual competitive analysis by gathering valuable data from local competitors, helping us stay ahead of the curve.
• Site Visits: Assist with conducting site visits, showcasing the property, and supporting the Sales Team as needed.
• Software Savvy: Work with Microsoft Office Suite (Word, Excel) and embrace new software tools like Caterease and Lodgical to streamline operations.
• Team Player: Collaborate with the Director of Sales and other team members on various projects and tasks as needed, always keeping the guest experience top of mind.

What You Bring:

• Hospitality Experience: At least 2-3 years in a Front Desk or Restaurant role within the hospitality industry. If you love working in fast-paced, guest-facing environments, this is for you!
• Strong Communication Skills: You'll interact with clients and internal teams regularly-clear, friendly, and professional communication is key.
• Organizational Skills: You can juggle multiple tasks, stay organized, and thrive in a dynamic work environment.
• Tech-Savvy: Comfortable using Microsoft Office Suite (Word, Excel) and open to learning new systems like Caterease and Lodgical.
• Proactive Attitude: You take initiative, anticipate needs, and always go the extra mile to ensure things run smoothly.
• Team Spirit: You enjoy collaborating and contributing to a positive, team-driven environment.

Why You'll Love It Here:

• Dynamic Environment: No two days are the same in this role-every event and client interaction brings something new and exciting.
• Room to Grow: As part of a supportive and forward-thinking team, there are plenty of opportunities to develop new skills and advance your career.
• Incredible Team: Join a group of passionate hospitality professionals who value teamwork and excellence.
• Great Benefits: Full-time position with a competitive salary and benefits package.

Ready to Join Our Team?

If you're excited about this opportunity and have the experience we're looking for, we'd love to meet you!

Apply Today! Submit your resume to Sonja Harris, Director of Sales at: Email: dos@hoteljuliendubuque.com