Sales Support Administrator - Murray Resources

A leading manufacturer of gaskets, industrial seals, and compression-molded plastics is looking for a Sales Support Administrator responsible for delivering unparalleled customer service, handling order processes, overseeing planning, scheduling, and managing returns promptly and accurately. The ideal candidate is well-versed in customer service best practices and familiar with office processes in the manufacturing industry.
                                            
Salary: $16-20/hr 
Location: Tomball, TX 77375
Type of Position: Temp-to-Hire 

Responsibilities:

• Confer with customers by telephone, email, or in person to provide information about products or services, take or enter orders, and obtain details of customer issues. 
• Issue RGA’s and credits after customer issues are solved or are in the rework process.
• Upon receiving the return of goods, create a request for credit for accounting.
• Send tracking details of product to customers.
• Ensure that pricing and scheduling ship dates are updated and check in with shop supervisor as needed for ship date details.
• Collaborate with the purchasing department for needed costing information and create a vendor requisition when client PO is received.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Turn all orders into quotes, print, stamp, and then deliver to the prospective shops, as needed.
• Direct and track the delivery of products and materials.
• Check stock levels with the inventory team and reorder materials as necessary.
• Contract review against the client’s original PO.
• Document account activities, generate reports, and keep records of business transactions with customers and suppliers per QMS.
• Pull paperwork from shops to revise orders regarding any customer changes due to a change in date, shipping revisions, price revisions, etc.
• Perform all other duties as assigned.

Requirements:

• High School Diploma or General Education Degree (GED) required
• 5 years of customer service and office experience preferred
• Experience in the manufacturing industry preferred
• Time Management
• Problem Solving
• Initiative
• Communication Skills
• Detail Orientation
• Reliability

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.