Sales Support Associate - The Professional Tree Care Company
Berkeley, CA 94710
About the Job
Do you enjoy connecting with new people on the phone or in person?
Are you well-spoken and highly organized?
Do you live within a 40-minute commute of West Berkeley?
If you answered, “Yes!” to these questions, please keep reading….
Compensation and Benefits
This is a full-time, year-round position with an hourly rate of between $20.00 and $25.00, depending on your relevant work experience, fit for the role, and fit to our company culture. The position comes with competitive benefits including:
How to apply
Are you well-spoken and highly organized?
Do you live within a 40-minute commute of West Berkeley?
If you answered, “Yes!” to these questions, please keep reading….
About the opportunity
In this position, you’ll serve as the single point of contact for all tree care inquiries. Working from our headquarters in West Berkeley, you’ll engage with customers to determine if the services we offer are a good fit for each callers' needs.
Reporting to the Strategic Assistant to the CEO (S.A.), and working alongside our marketing team, project scheduler, and billing department, the focus of your work will be to ensure our clients have a great experience throughout the sales and service process.
As the first-ever person in this role, you’ll be tasked with learning our new CRM (see link: Arbor Gold/ArborGold dot com) and then training the balance of the sales staff. You’ll set up a new front end with help from Arbor Gold representative, our S.A., and Scheduler/ former Office Manager.
This opportunity provides great skill building experience for folks planning a long-term career in sales or a career in the tree care industry.
HOW TO APPLY
Please submit a cover letter explaining why you believe you’re the best person for this position. Be sure to indicate the length of your morning commute to our office in West Berkeley (2828 8th Street) when arriving at 7:30 a.m. Our recruiting staff will begin texting candidates (who have submitted cover letters) on Monday, October 14th.
About the company
Since 1980, The Professional Tree Care Company has been trusted for tree services throughout Northern California. Based in West Berkeley, we service commercial, residential, and public works projects from Mendocino to Monterey, and from San Francisco to Sacramento. We are known for excellent customer service, and the ability to remove enormous trees using large cranes and heavy equipment.
What makes us unique? We recycle material removed from job sites at our own Green Waste Recycle Yard, mill logs into boards and create organic mulch from the wood chips. We also have the staff, equipment, resources, and experience to perform tree services at any scale.
Your Responsibilities Include:
In this position, you’ll serve as the single point of contact for all tree care inquiries. Working from our headquarters in West Berkeley, you’ll engage with customers to determine if the services we offer are a good fit for each callers' needs.
Reporting to the Strategic Assistant to the CEO (S.A.), and working alongside our marketing team, project scheduler, and billing department, the focus of your work will be to ensure our clients have a great experience throughout the sales and service process.
As the first-ever person in this role, you’ll be tasked with learning our new CRM (see link: Arbor Gold/ArborGold dot com) and then training the balance of the sales staff. You’ll set up a new front end with help from Arbor Gold representative, our S.A., and Scheduler/ former Office Manager.
This opportunity provides great skill building experience for folks planning a long-term career in sales or a career in the tree care industry.
HOW TO APPLY
Please submit a cover letter explaining why you believe you’re the best person for this position. Be sure to indicate the length of your morning commute to our office in West Berkeley (2828 8th Street) when arriving at 7:30 a.m. Our recruiting staff will begin texting candidates (who have submitted cover letters) on Monday, October 14th.
About the company
Since 1980, The Professional Tree Care Company has been trusted for tree services throughout Northern California. Based in West Berkeley, we service commercial, residential, and public works projects from Mendocino to Monterey, and from San Francisco to Sacramento. We are known for excellent customer service, and the ability to remove enormous trees using large cranes and heavy equipment.
What makes us unique? We recycle material removed from job sites at our own Green Waste Recycle Yard, mill logs into boards and create organic mulch from the wood chips. We also have the staff, equipment, resources, and experience to perform tree services at any scale.
Your Responsibilities Include:
- Incoming sales calls. You’ll use your natural talents to build rapport and trust with potential customers while confirming they are seeking the type of services we offer
- Scheduling site visits for our team of Certified Arborists/Estimators
- Learning, setting up, and then training colleagues on our new CRM, Arbor Gold
- Creating reports inside ArborGold to track incoming sales calls, plus weekly, monthly, seasonal fluctuations, sales conversion rates, etc.
- Following up with customers who have received estimates from us; emailing and calling to learn when we’ll be moving forward with the job or, if not, why not
- Following up with customers at the end of every project to learn how it went and to request social media reviews, if applicable
- Working with our marketing team to review our marketing efforts and make recommendations
- Other sales related projects as your schedule allows
- You’re able to collaborate with an outside sales team to ensure sales processes are being followed
Requirements, Experience, Skills, and Abilities
- You like people. This role is best for someone who is comfortable making all manner of phone calls including in-bound and outbound calls to our clients, vendors, colleagues, and other folks related to our industry.
- You’re great at CRM (Customer Relationship Management) software; have used several types and are willing/able to set up the front end of our new system
- You’re an eloquent and efficient communicator
- You’re highly organized, and can provide examples
- You work at a fast pace, have high attention to detail, and can manage a wide variety of tasks efficiently. Note: this role is best for someone with a great memory! And, yes, there will be a test. :)
- You live within an easy commute of West Berkeley. Our address is 2828 8th Street. (Please go onto Google maps, set the travel time to 6:45 a.m. to determine how long your commute will be. The person we hire will live within a 40-minute commute of the office.)
- The standard stuff: Smart with great time management and problem solving, extremely hardworking, and emotionally intelligent
- Computer and software skills: Microsoft Suite, Word, Excel, etc. You’re authorized to work in the United States without sponsorship
- Our SSA will also attend networking events in the evenings as needed and/or weekend events; paid hourly or overtime.
Compensation and Benefits
This is a full-time, year-round position with an hourly rate of between $20.00 and $25.00, depending on your relevant work experience, fit for the role, and fit to our company culture. The position comes with competitive benefits including:
- Training and development resources
- 50% contribution toward medical, dental, and optical insurance for employees
- Paid vacation (earned/accrued as you accumulate hours)
- 6 paid holidays
- Paid sick leave days
- Access to a 401(k) program
- Employee referral program of $400.00 per new employee we hired based on your recommendation
How to apply
- Upload your resume as a .PDF being sure that your cell phone number, location/town, and email address may be viewed by our recruiting team
- Write a quick cover letter explaining why you believe you’re the best person for this position. Be sure to indicate the length of your morning commute to our office in West Berkeley (2828 8th Street) when arriving at 7:30 a.m.
- Take any ASSESSMENTS sent to you via email from the website you applied on
- If selected for an interview, our recruiting team will TEXT you from our dedicated recruiting phone. Much of our recruiting communication will take place via text
- Our recruiting staff will begin texting candidates (who have submitted cover letters) on Monday, October 14th.
- Thanks in advance for your time and attention
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Source : The Professional Tree Care Company