Sales Support Manager-FX and International Payments - Banking Circle US
Stamford, CT 06901
About the Job
Banking Circle US is a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.
The Sales Support Manager-FX and International Paments will have the responsibility of supporting all activities related to the customer’s integration from the final stages of the sales process to go live. This customer-facing position plays a pivotal role in supporting strategic accounts by partnering with the sales to support the successful onboarding of new clients into the Banking Circle US ecosystem. Our ideal candidate is someone who wants to combine their problem solving and communication skills to deliver exceptional experiences for our customers. This person constantly looks to find a better way to get things done and thrives in a fast paced and dynamic environment. If this ignites the spark in you and you have the skills we’re looking for, please keep reading.
Job Responsibilities:
The Sales Support Manager-FX and International Paments will have the responsibility of supporting all activities related to the customer’s integration from the final stages of the sales process to go live. This customer-facing position plays a pivotal role in supporting strategic accounts by partnering with the sales to support the successful onboarding of new clients into the Banking Circle US ecosystem. Our ideal candidate is someone who wants to combine their problem solving and communication skills to deliver exceptional experiences for our customers. This person constantly looks to find a better way to get things done and thrives in a fast paced and dynamic environment. If this ignites the spark in you and you have the skills we’re looking for, please keep reading.
Job Responsibilities:
- Support the end-to-end customer onboarding experience.
- Support the client facing activities through contracting phase, by coordinating all internal activities to ensure a successful client go-live
- Gather requirements, scope, configure systems and run functional testing to get the client production ready.
- Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
- Partner with our Sales team by providing product support during the sales process.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Support customer training.
- Collaborate with our product team to support the rollout of new product features and enhancements, and new product launches.
- At least a minimum of 4 years sales support including customer onboarding experience within international payments or the payments division of a key financial services company..
- Fx and International Payments experience
- Strong influencing and stakeholder management skills
- Enjoy interacting directly with Customers; and learning about their business
- Previous exposure to project management methodology either formal or informal. Know how to solicit requirements, build a plan, execute against it
- Clear and effective communicator capable of working with multiple internal and external stakeholders (i.e. client management, customer service, technical resources, project managers, business leads, product managers)
- Have a keen eye for detail
- Continuous improvement – demonstrate your ability to make positive impactful changes
- Flexibility to support international time zones for our global customer implementation
- We’re a global organization – some travel may be a component of the role
- Experience of having worked with multiple tools and systems e.g. Salesforce, HubSpot
Source : Banking Circle US
