Sales Support Order Entry - Radwell International

JOB SUMMARY

Monday to Friday 8am-5pm

Responsible for fielding calls from customers wanting to place orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer calls for customers looking to place orders thru the phone queue
• Enter data accurately in order entry screen.
• Confirm customer details updating in P21 where needed
• May need to interact with manufacturers on obsolete parts and update customer
• May need to source products and best price for manufacturers not currently supplied by Radwell (new products)
• May need to audit and update part number information in Radwell Systems (Spectrum)
• Confirm all orders to customer in writing thru P21 system
• Attach marketing information to customer correspondence introducing Radwell product offering
• Correspond with customer via phone and e-mail
• Enter quotations and orders into sales order processing systems
• Build new customers in sales order processing systems
• Perform product and price maintenance in Radwell Systems (Pricetool/Spectrum) and other business systems; Build new part numbers as needed
• Assist in business system database cleanup and ongoing maintenance updating customer information where necessary
• Take direction from managers and assistant managers and allow the manager to approve all prices prior to the potential customer being quoted
• Pick up customers on hold when needed

May be modified from time to time. Other duties, tasks and work may be assigned

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

METRICS

To be defined by your Team Leader and set in your monthly goals.

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Proficiency using e-mail and the internet
• Being able to multi-task
• Ability to work at a fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

EDUCATION & EXPERIENCE

No specific educational or experience requirements; however, previous sales, internet customer service, or related educational experiences are helpful.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

BONUS/COMMISSION PLAN

Eligible for bonus program after successful completion of introductory 90 days.

• Bonus of .001% of Paid invoice dollars on orders entered by CCOER
• CCOER also eligible for extended warranty sales bonus program

EMPLOYEE EVALUATION SUMMARY

Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity.

The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
• Monthly reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
• Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK SCHEDULE

The schedule will generally be 8:00 am and 5:00 pm, Monday through Friday with one-hour break. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

WORK ENVIRONMENT

The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.