Sales support - Adam Equipment Co Ltd

The ideal candidate will have a hunter mentality and be prepared to engage with both new and existing customers. You understand that speaking with customers is how you build long-lasting rapport and create new opportunities. You will have strong analytical and reporting skills and enjoy achieving KPIs, including sales performance metrics and achieving a high volume of outbound calls per day.

Tasks and Responsibilities:

• Manage a portfolio of existing and potential customers via telephone contact.
  
• Generate new leads and prospect for new dealers to build new business via an ongoing quote pipeline.  Maintain and develop existing dealer base through trusted relationship management.
  
• Learn and maintain a strong working knowledge of the entire Adam Equipment product catalogue. Strive to become a product expert.
  
• Answer inbound phone calls and emails to advise customers on product options and any order-related questions.
  
• Make outbound phone calls to an assigned dealer base and prospective new dealers with a focus on establishing new partners and growing revenue.
  
• Analyze business issues and business cycles to identify products and services to meet those needs, create persuasive sales proposals and overcome objections, issues, or concerns.
  
• Prepare high quality written proposals and sales quotes.
  
• Provide sales support to outside sales / Business Development Managers.
  
• Maintain all contacts, leads, opportunities, quotes, lost sales, phone calls, emails, and meeting notes within Zoho CRM system.
  
• Submit monthly sales reports and forecasts, as well as advise management of opportunities and trends from the market.
  
• Increase revenue and profit with assigned dealers to achieve quarterly and annual sales goals.
  
• Other duties as assigned by management.
  
• Adhere to and uphold all Adam Equipment policies, procedures, and code of conduct.
   
  
  

Requirements

• Previous inside sales or call center environment experience
  
• Strong negotiation and problem-solving skills.
  
• Excellent written communication skills with the ability to create compelling sales presentations.
  
• Above average verbal communication skills to build rapport over the phone.
  
• Ability to organize effectively and prioritize work as well as concentrate on multiple tasks simultaneously.
  
• Strong attention to detail.
  
• Ability to develop and maintain business relationships with internal and external contacts at all levels.
  
• Self-motivated to win business and ambition to exceed targets.
  
• Ability to thrive in a target-driven environment.
  
• Weighing or Measurement industry experience a plus.
  
• Bilingual in Spanish is a plus but not necessary
  

Benefits

Some of the benefits that we offer include:  

• Medical, Dental and Vision insurance
  
• Life, Disability and Supplemental insurance policies
  
• Paid vacations and sick days
  
• 401K with company matching
  
• Office / social events throughout the year
  
• EAP program
  
• Discounts
  
• Hybrid working opportunities 
  
  

Previous inside sales or call center environment experience. Hunter mentality – not afraid to engage with new and existing customer base. Associate or bachelor's degree or equivalent work experience preferred. Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Teams virtual meetings. Strong negotiation and problem-solving skills. Excellent oral and written communication skills. Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously. Strong attention to detail. Ability to develop and maintain business relationships with internal and external contacts at all levels. Self-motivated to win business. Must have a valid driver's license and safe driving record per Company and insurance policies. Scale industry experience is a plus. Bilingual in Spanish a definite plus.