Sales Support Representative - 1816-3669 - Masco Corporation
Oak Brook, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230615 JOB DESCRIPTION
Responsibilities:
- Provides detailed, high-level support to Regional Sales
Representatives and Regional Manager
- Acts as a liaison between Sales Team, Customers, and Internal
Departments
- Account Maintenance - ADF Completion for new accounts, new product
item numbers, specification changes, price changes, new customer
credit applications, and credit reference requests.
- Responsible for SOX compliance within respective territory. Provides
data and responses for external and internal price audits.
- Management of Complaint process. Enter all complaints into
Salesforce; follow-up to ensure timely completion of the
investigation and creating a formalized response to customer
complaints.
- Management and administration of all Index and Market price
adjustments within the region including system updates and
correspondence to customers including maintenance of customer's
mailing lists.
- Responds to customer requests; spec sheets, marketing materials, and
certifications as well as Surveys and RFI's
- Investigates customer short pays within the region. Make corrections
to the system as to not to pro-long, short pays, and issue credits
when approved.
- Assists territory reps with RFQ preparation
- Assists with Drop Trailer initiatives within the region and
processes drop trailer agreements.
- Attends and participates in Team Meetings.
- Various other duties and special projects as assigned
Requirements:
- Associate or bachelor's degree preferred but not required
- Minimum of 3 years experience in sales, marketing, or customer
service
- Detailed-oriented with a high degree of accuracy
- Ability to multi-task in a highly diversified work environment
- Strong customer service advocacy and problem-solving skills
- QAD or Solomon experience preferred
- Microsoft Office Suite - basic to above-average computer skills
including Excel
- CRM experience preferred - Salesforce (CRM) plus
Sense of urgency
- Professional verbal and written communication
- Ability to work with a multitude of personalities
- Strong problem-solving ability
- Detail-orientatedOccasional travel may be necessary
ABOUT US
Do you want to work with people who are dedicated to innovation and
making the world a better place? Do you want to build a career with a
company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with
their packaging. And we do that by giving our people the opportunity to
do important work, solve interesting problems and be part of a diverse,
forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company
that's always striving to innovate and serve customers better-and help
them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your
career-there's a place where you can help make a difference at Mauser
Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, protected veteran status, or disability
status.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230615 JOB DESCRIPTION
Responsibilities:
- Provides detailed, high-level support to Regional Sales
Representatives and Regional Manager
- Acts as a liaison between Sales Team, Customers, and Internal
Departments
- Account Maintenance - ADF Completion for new accounts, new product
item numbers, specification changes, price changes, new customer
credit applications, and credit reference requests.
- Responsible for SOX compliance within respective territory. Provides
data and responses for external and internal price audits.
- Management of Complaint process. Enter all complaints into
Salesforce; follow-up to ensure timely completion of the
investigation and creating a formalized response to customer
complaints.
- Management and administration of all Index and Market price
adjustments within the region including system updates and
correspondence to customers including maintenance of customer's
mailing lists.
- Responds to customer requests; spec sheets, marketing materials, and
certifications as well as Surveys and RFI's
- Investigates customer short pays within the region. Make corrections
to the system as to not to pro-long, short pays, and issue credits
when approved.
- Assists territory reps with RFQ preparation
- Assists with Drop Trailer initiatives within the region and
processes drop trailer agreements.
- Attends and participates in Team Meetings.
- Various other duties and special projects as assigned
Requirements:
- Associate or bachelor's degree preferred but not required
- Minimum of 3 years experience in sales, marketing, or customer
service
- Detailed-oriented with a high degree of accuracy
- Ability to multi-task in a highly diversified work environment
- Strong customer service advocacy and problem-solving skills
- QAD or Solomon experience preferred
- Microsoft Office Suite - basic to above-average computer skills
including Excel
- CRM experience preferred - Salesforce (CRM) plus
Sense of urgency
- Professional verbal and written communication
- Ability to work with a multitude of personalities
- Strong problem-solving ability
- Detail-orientatedOccasional travel may be necessary
ABOUT US
Do you want to work with people who are dedicated to innovation and
making the world a better place? Do you want to build a career with a
company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with
their packaging. And we do that by giving our people the opportunity to
do important work, solve interesting problems and be part of a diverse,
forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company
that's always striving to innovate and serve customers better-and help
them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your
career-there's a place where you can help make a difference at Mauser
Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, protected veteran status, or disability
status.
Source : Masco Corporation