Sales Support Representative - Ferguson Enterprises, Inc.
Chantilly, VA 20151
About the Job
Pay Range:
- This position supports the residential trade customer group.
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse.
- Presents job quotes and provides accurate pricing and inventory information to customers.
- Uses customer relationship management (CRM) system and phone system effectively.
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.
What you need to succeed?
- Prior sales experience is strongly preferred.
- 0-3 years customer service experience is preferred.
- Plumbing and/or HVAC industry experience is a plus.
- A desire to learn with a drive to succeed.
- Passion for collaboration and desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy including Microsoft Office.
- Strong written and verbal communication skills.
- Bilingual a plus.
Why Choose Ferguson?
- Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
- Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
About Ferguson Enterprises, Inc.:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.