Sales Support Representative I - TD Williamson

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Accountabilities - Customer Support (55%)

• Trains to prepare quotes by interpreting customer line specifications/requirements through RFPs (request for proposal), TDW products/services inquiry form, and scope documents and translate these into services and product requirements.
• Processes orders with accurate pricing and part numbers in a timely manner.
• Trains how to interpret completed Data Questionnaire from Client and identify suitable product and/or services.
• Develop understanding of scope of work laid out by customer/OSR and what deliverables need to be inputted into quote.
• Learns to develop knowledge of TDW manufacturing and/or services processes, and to communicate that knowledge appropriately.
• Trains to assist TDW customers and colleagues define which TDW product/group of products and/or services best address the customers' operational requirements.
• At time of quotation, search appropriate TDW databases (CRM, TDW Product Selector, parts list, OLDs) to try and find a design that may be suitable for the customer's project.
• Learns to develop knowledge, utilize, and enforce TDW operational procedures, including acceptable Terms and Conditions (both legal and commercial) to customers and Outside sales.
• Trains to develop knowledge in pricing and quote preparation, as defined by TDW pricing policies and guidelines.
• Ensures accuracy of bill-to and ship-to addresses for customers, reviews order for credit terms with Supervisor and submits to TDW Credit depart for approval.
• Trains and eventually converts the quote to sales order of existing customers into appropriate systems (CRM, WSGP, AX).
• Train to make price adjustments as directed.
• Keeps Outside Sales Representatives apprised of any and all customer request changes.
• Works with client to negotiates shipping terms and methods.
• Collaborates with Shipping and/or TMP Production Planning to ensure and confirm proper delivery.
• Provides accurate and clear information to Engineering, Production control, and Logistics.
• Confirms with Supervisor the customer technology and service requirements have been correctly identified and commit TDW resources to ensure quality execution of service job and customer satisfaction.

• Ensures that all correspondence and communication, written and verbal, with customers are professional and accurate.
• Communicates with other departments to meet the customers' delivery requirements.

• Enlist other Sales Support Reps to identify appropriate TDW departments and contact to enable effective coordination and resolution of all customer issues such as change orders, complaints, returns, repairs and literature requests.

• Participates in projects, as assigned by the Supervisor or Region Leader.
• Learns of all TDW products: obsolete, current, and new product releases.
• Learns knowledge of industry design codes and market trends, including competitive advantages.
• Trains to facilitate meeting the specific product needs of the customer.

• Vocational training in business, engineering or pipe trade disciplines or the equivalent experience of 5-7 years of technical sales experience required.
• 0-2 years of experience in related field.