Sales Support Specialist - Integrated Power Services
Burlington, NC 27217
About the Job
Description:
IPS is seeking dedicated Sales Support staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.
Responsibilities & Expectations:
The Sales Support Specialist is an integral part of the sales team and is responsible for assisting our national accounts rep and customers across all Southland Group locations with order procurement, sourcing status, tracking, and problem resolution. This position plays a key role in ensuring customers have a positive experience, especially when dealing with unexpected issues.
- Assist the national accounts rep and industrial customers with their power distribution orders
- Source and procure parts ensuring quotes, pricing and timelines are appropriate
- Monitor and track POs and sales orders, and follow up with customers and internal departments to resolve any issues
- Participate in marketing campaigns and activities
- Work with other departments, including Engineering, to ensure customer requests are delivered accurately and on-time
- Deliver an Unmatched Customer Experience by honoring commitments, being responsive and delivering value and integrity to internal and external customers
Qualifications and Competencies:
- 3+ years’ experience in a relevant sales support role; some college preferred
- Technical knowledge of power distribution equipment preferred as well as ability to interpret technical drawings
- Previous support of PEARL is a plus
- Computer proficiency to include MS Office, ERP and CRM systems
- Excellent written and verbal communication skills
- Attention to detail and good time management skills
- Ability to work in a fast-paced team environment with constant deadlines
You’ll thrive at IPS if you…
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
Source : Integrated Power Services