Sales Support Specialist - eCommerce - CAREERXCHANGE, Inc.
Boca Raton, FL 33431
About the Job
Sales Support Specialist / e-Commerce
Location: Florida
Company Overview:
Join a leading global designer and marketer of innovative children’s entertainment products. Our extensive portfolio features iconic brands that bring joy to all ages, available in over 60 countries through online platforms, in-store, and entertainment venues. We are dedicated to delivering quality and creativity in every product we offer.
Position Overview:
We are seeking a proactive and detail-oriented Sales Support Specialist to join our dynamic Sales Team. Reporting to the Sales Support Manager, this role is integral in driving business development by supporting key customers across various retail channels, including major e-commerce platforms, mid-tier retailers, distributors, and specialty stores. The ideal candidate will have a strong background in both 1P and 3P operations, particularly with Amazon.
Key Responsibilities:
- Account Coordination: Collaborate with internal teams (Operations, Marketing, Accounting) and external partners to ensure smooth account management and seamless execution of sales strategies.
- Catalog Management: Oversee the completion of asset collection tasks (ASINs, titles, bullet points, descriptions) within Vendor Central, ensuring accuracy and timeliness.
- Order Management: Communicate effectively with domestic and import operations teams regarding order changes, cancellations, and tracking, ensuring customer satisfaction.
- Forecasting & Reporting: Maintain accurate forecasting and reporting; update forecasts with new items and assist in inventory monitoring to meet sales targets.
- Team Collaboration: Participate in team meetings and training sessions to stay informed about company policies and procedures, contributing to a cohesive team environment.
- Sales Support: Generate sales and inventory reports as directed by the Sales Management team, and manage assets for catalogs, promotions, and other sales initiatives.
- Content Management: Conduct content audits and manage product images, videos, and copy to ensure consistent and engaging product presentations.
- Channel Management: Complete Channel Management forms for exclusive items and submit deal sheets for markdowns, chargebacks, and promotions.
- Customer Set-Up: Assist with customer set-up forms for new accounts, providing support to the designated Sales Lead.
- Communication: Maintain ongoing communication with customers regarding purchase order status and new item opportunities, ensuring all client needs are met.
Qualifications:
- Experience: 3-5 years of experience in the consumer product industry, with a focus on sales support or operations.
- Amazon Expertise: Minimum of 3 years of experience managing or supporting Amazon accounts, with a solid understanding of 1P and 3P operations.
- Cross-Functional Skills: Proven ability to work effectively with cross-functional teams, including Sales, Operations, Marketing, and Accounting.
- Technical Proficiency: Strong proficiency in Excel (including Pivot Tables, V-Lookup) and PowerPoint.
- Organizational Skills: Highly organized, with exceptional multitasking abilities and the capability to thrive in a fast-paced environment.
- Communication: Excellent communication and interpersonal skills, with a strong focus on relationship management and client satisfaction.
- Self-Starter: A motivated, detail-oriented, and resourceful individual who can take initiative and work independently.
Join Our Team:
Be part of a company that spreads joy across the globe through iconic brands and innovative products. If you thrive in a dynamic environment and are passionate about making a difference in the world of children’s entertainment, we want to hear from you. Apply now to join our team and contribute to our mission of bringing smiles to all ages!
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com.
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Source : CAREERXCHANGE, Inc.
