Sales Support Specialist - Phoenix Textile Corporation

WHO WE ARE

Phoenix Textile Corporation is one of the nation's leading providers of textile products and services for nursing homes and hospitals.

Since 1983, Phoenix Textile has been working with long-term, acute, and institutional facilities across the country to promote nurturing and healing environments. We understand the rapidly changing healthcare industry and remain committed to providing our customers with the right solutions to meet their needs.

WHO WE ARE LOOKING FOR

Our company is currently in search of a motivated and detailed individual to join our Phoenix Government Services (PGS) Team. The Sales Support Specialist will be responsible for managing incoming communications and customer service inquiries and identifying and assessing customer needs to achieve satisfaction. The Sales Support Specialist will also act as a liaison, provide product/services information, answer questions, and resolve any emerging problems which customer accounts might face with accuracy and efficiency.

WHAT YOU WILL BE DOING

• Perform order entry and order management.
• Communicate with customers by email and phone concerning orders, contract pricing, returns and replacement orders, shipments, products and information necessary to process orders.
• Expedite orders in coordination with other departments within the company.
• Complete new account set up and entry.

QUALIFICATIONS AND EXPERIENCE WE ARE LOOKING FOR

• A thorough understanding of computer software and programs and the effective use of these computer skills. Experience with and the ability to effectively use Microsoft Office Suite, particularly Word, Outlook, and Excel are required.
• Ability to interact with customers, sales staff, and other company personnel in a manner that promotes customer retention and creates a positive work culture reflective of Phoenix's commitments.
• Time management: the ability to organize, prioritize, and manage multiple priorities.
• Problem solving and decision-making skills
• Ability to effectively communicate both in an oral and written manner.
• Ability to perform successfully with indirect supervision; self-starter/self-motivated and persistent.
• Accepting of performing repetitive tasks daily.

WHATS IN IT FOR YOU

• Comprehensive health and wellness benefit package which includes:
  • 3 tiered health insurance
  • Dental insurance
  • Vision insurance
  • Short and long term disability insurance
  • Group Term and voluntary life insurance
• 401(k) retirement plan which includes a 25% on the first 10% of deferrals and profit sharing
• Generous PTO program
• Casual dress
• Opportunity to be a member of an upbeat, supportive and high performing team

Phoenix Textile Corporation is proud to abide by the requirements of 41 CFR 6-1.4(a) , 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, protected veteran status or disability.

If assistance is needed in applying for employment, please contact our Human Resources Department by email or by phone at 636.542.5702.

Candidates who receive an offer of employment will receive a conditional offer of employment contingent upon satisfactory completion of requisite criminal background check process and drug screen.