Job Summary

Provides administrative support to the inside sales teams in the Global Sales Department. The role is responsible for maintaining the timely administrative activities to ensure the Sales Team is functioning optimally. The duties will include working with key stakeholders inside and outside the Sales department to ensure communication and alignment to further support sales activities and patient advocacy. This includes removing any barriers to the sales process including working through technical, process, policy, and compliance concerns to increase efficiency and efficacy of the sales process. Acts as a champion for process improvement, compliance adherence, and employee experience. Fosters an environment that enables sales representatives to thrive and work to their full potential, have high engagement, outstanding performance, team-focus, and patient-centered.

Responsibilities (Specific tasks, duties, essential functions of the job)

• Support multiple Teams and Managers.
• Collaborate on inbound phone call schedules with sales leadership.
• Assign and Reassign Web Leads fairly, consistently, and timely.
• Assist managers with ensuring leads/opportunities are called at an appropriate cadence.
• Assign and monitor adherence to call schedules.
• Monitor and approve timecards daily and weekly to ensure accuracy.
• Ensure all timekeeping practices are followed.
• Monitor calls made by inside sales team for regulatory compliance and Inogen standards.
• Review sales orders for accuracy and completeness to ensure transition to Billing and /or CCC is efficient.
• Participate alongside Manager during coaching sessions.
• Research and present facts around lead disputes, investigations, and other conflicts.
• Provide feedback to Manager to support development of team members.
• Assist Manager with tracking and reporting of activity, compliance, and performance management versus the standards.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

• Effective conflict resolution.
• Analytical & problem-solving skills & ability to work on multiple high priority tasks simultaneously.
• Solutions-oriented problem solver.
• Excellent planning, communication and organizational skills.
• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Proficiency with CRM and/or Lead Management systems.
• Must self-motivate and deliver results with limited oversight.
• Ability to effectively interface with different departments within the company.

Qualifications (Experience and Education)

• Associate degree in Business, English, Communications, or related field of study, required.
• 5 years sales/customer service experience, required.
• 1-2 years lead or supervisor experience, preferred.
• Intermediate knowledge/proficiency in Microsoft Office, required.
• Proficiency with CRM and/or Lead Management systems.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.