Sales Support Specialist - Impact Business Group
Portage, MI
About the Job
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Shift will be 9:30am to 6pm or 10:30am to 7pm
- Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with client specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
Requirements
- 3+ years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Computer Savvy and experienced with Microsoft Office Suite of products
- 5. Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and Salesforce experience
- Adaptability
- Energized/High achiever
- Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
Source : Impact Business Group