Sales Support Specialist (Salesforce and Excel) - US, Remote - Informa Markets

Informa Markets:

Informa Markets, a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products, and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

The HIMSS Global Conference and Exhibition:

This is an annual event organized by HIMSS (Healthcare Information and Management Systems Society), a global advisor and thought leader in health information and technology. This conference serves as a platform for healthcare professionals, executives, and technology providers to come together to discuss and showcase the latest innovations and advancements in healthcare IT and digital health. It includes keynote presentations, educational sessions, networking opportunities, and an exhibition where companies demonstrate their products and solutions aimed at improving healthcare delivery and patient outcomes.

Healthcare Information and Management Systems Society | HIMSS

We're seeking a dynamic Sales Support Specialist to bolster the HIMSS Global Conference and Exhibition. This role focuses on identifying, developing, and tracking new business opportunities. You'll conduct research to find potential clients, generate leads, and support our sales team in nurturing relationships with prospects. Additionally, you'll analyze data to refine our lead generation strategies.

Key Responsibilities:

• Research and identify potential leads through online research, competitive intelligence, social media, and market surveys.
• Contact and qualify leads via phone calls, emails, and other communication channels.
• Maintain a database of leads and prospects for future reference.
• Collaborate with sales and marketing teams to devise effective lead generation strategies.
• Analyze lead generation metrics to track progress and identify areas for improvement.
• Set up new accounts in Salesforce, managing company information, leads, contacts, and opportunities.
• Perform financial reconciliation with Map Your Show and Salesforce, producing accurate reports for strategic sales planning.
• Utilize Salesforce.com extensively, creating reports and dashboards to track pipeline, leads, and sales performance.
• Ensure data accuracy in Salesforce and Map Your Show through regular updates.
• Organize workload efficiently and provide clear project status updates to management.
• Assist Sales Operations Lead with tracking Global Conference sponsorships using Envision and Salesforce.
• Stay current with industry trends and best practices in lead generation.
• Manage multiple tasks and projects, prioritizing deadlines effectively.

This role requires attention to detail, strong organizational and communication skills, and the ability to collaborate effectively across all levels of the organization.

• Bachelor’s Degree in a sales-related field, or equivalent experience.
• Minimum of two (2) years of relevant work experience, with preference for sales support and proficiency in Salesforce.com.
• Proficiency in Microsoft Excel is required.
• Strong analytical skills with the ability to deliver accurate results in complex environments.
• Critical thinking ability to assess and solve problems effectively.
• Excellent written, verbal, and presentation skills.
• Exceptional interpersonal skills with a customer-focused and self-confident demeanor.
• Superior strategic and tactical planning abilities.
• Proven ability to cultivate collaborative relationships.
• Background or familiarity with information systems and technology is advantageous.
• Capable of remote work with accountability, self-discipline, and strong organizational skills.

Further Information:

• Competitive salary range between $55,000 - $65,000.
• Job posting expires on October 14, 2024.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.