Sales Support Specialist - Xced Aviation Services

Recognized as one of Crain’s “Best Places to Work in Chicago” as well as a 2023 “Great Places to Work”, by the Great Place To Work Institute Inc., Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sasser’s six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

At Xced, a subsidiary of Sasser Family Holdings, we create customized financial solutions for the aircraft ground support equipment industry. These financial solutions allow our customer to remain nimble as their unique business needs change.

What We Offer:
In Sasser’s employee-driven, opportunity-based culture, our employees help chart the course for our success. That is the reason that we believe that the most important investment we'll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Covers 85% of your medical premiums
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Includes Incentive Plans
• Provides paid maternity and paternity leave for new parents, as well as a monetary gift towards a 529 education account
• Provides training and tuition reimbursement
• Provides community service opportunities, employee recognition programs, and lots and lots of celebrations!

As a Sales Support Specialist, Here's What You'll Do:

The Sales Support Specialist is responsible for supporting the sales team in all aspects of the sale process including quotations, lease documentation, and responding to customer inquiries and requests surrounding their contracts.

Sales Support Focus:

• Work with team to deliver the highest level of customer satisfaction.
• Generate key reports and/data files. Assist with day-to-day tasks and problem solving with the Sales Team.
• Request customer information as required by management team.
• Periodic required travel for customer/prospect visit, industry events, trades shows.
• Work closely with the Regional Sales Managers on sales structures and process’ & marketing.
• Assist with Marketing Xced products and Conference Events.
• Work closely with the Sales – Support / Operations team on:
  • Daily Operations
  • Customer Service
  • Sales culture

Lease Documentation and Administration:

• Prepare, review and manage all lease documentation for Canada and the United States including master leases, equipment schedules, Schedule A, Certificate of Acceptance and Rental Agreements.
• Using Adobe Sign for electronic signature documents.
• File of all UCC-1’s and PPSAs, and file UCC/PPSA amendments as needed.
• Coordinate with Sasser Family Holding’s legal, outside counsel and insurance brokers to ensure Sasser Family Holding’s legal and insurance requirements are maintained.
• Coordinate with Credit Department to ensure all credit approvals are in place prior to documentation and funding.
• Follow up with lessees/insurance brokers to ensure annual insurance certificates are maintained by customers.

Here's What it Will Take to be Successful in This Role:

• Bachelor’s Degree preferred – Business Administration, Marketing or Accounting.
• 2+ Years sales support experience and lease documentation.
• Proficient in Microsoft Word and Excel and PowerPoint (required).
• Ability to establish priorities and compete deliverables.
• Prior leasing/rental experience preferred.
• Understanding of sales principles and customer service practices.
• Ability to discuss products with customers.
• Excellent analytical and reporting skills.
• Strong and effective communication skills, both written and verbal.
• Ability to work with cross functional departments.
• Organized, detail oriented.

Physical Demands

This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines.

Working Conditions

This position will be based out of our office in Oak Brook, Illinois. Until the Company moves to Oak Brook in early 2026, this will temporarily work out of the office in Schaumburg, Illinois. This role also offers remote work flexibility with 3 days in office, and 2 days remote.

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.