Sales Support Specialist - Dole Food Company, Inc.

Support the Sr. District Sales Manager by performing duties that include credits, collections, claims, and reporting. Resolve customer issues for assigned customers within the region.

·Maintain daily contact with customers/carriers to respond to their issues and problems to keep positive customer relationships.

·Order and monitor point of sale material, assuring that the requested materials are delivered, to meet customer requirements.

·Reconcile inventory on a weekly basis from Third-Party Ripeners (non-Dole).

·Follow up with accounts for pre-orders, in support of their requirements, confirming how many products they need.

·Manage customers’ web-based order entry systems (i.e. EDI, SPS, etc.)

·Assist the DSM by entering Requests for Credit (RFC)/Requests for Debit (RFD) for assigned accounts and collecting overdue accounts.

·Create sales orders for customers, assign carriers, and manage daily changes.

·Receive and review invoices, validating that the information is accurate, to ensure that the charges, price, etc. are correct according to guidelines.

·Receive POs, book orders, perform EDI functions, send sales reports, and review and sign off on approved orders according to their terms for invoicing.

·Receive calls from internal and external customers and respond to calls from external and internal customers to assist and direct calls as necessary, contributing to a high service level for customers.

·Serve as a backup Sr. District Manager in their absence to promptly respond to client needs, including day-to-day contract sales and market sales, as well as all communications with customers, ports, and Regional Product Managers.

MS Office (Word, Excel & PowerPoint)

Customer Service Critical Thinking Skills

Account Receivables & Payables

Education: Associate degree, bachelor's degree BA/BS in Business, Marketing, Accounting/Finance or other related fields.

Experience: 0 - 5 years of experience