Sales Systems Administrator - Sonesta

Job Description Summary The Sales Systems Administrator supports Sales Managers, Field Marketing Manager, Director of Group Sales and Director of Sales & Marketing and completes administrative tasks related to meetings, events, conventions, and day to day operation of the departments. Support sellers to enable them to maximize their selling time. Manage property requests to the sales department and vice versa. Job Description Key Job Functions Correspond with clients as directed by Sales Manager, Director of Group Sales, Field Marketing Manager and Director of Sales & Marketing. Create and distributes VIP Amenity Forms and arrange site visit details and send appointments. Field inquiry calls from prospective customers. Update manager calendars as appropriate. Create contracts, proposals, addendums, thank you letters and other customer correspondence for Sellers. Phone coverage and assist clients as needed. Fill out group history requests. Assist managers with turnovers. Meeting and travel calendar management. E-mail coverage for Group Sellers as needed. Compile sales kits and client gifts. Coordinate group client reservation requests. Update lists and communicate new hires and changes to CVB, GSO Offices etc. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity. Treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically and uphold organizational values. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience. Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Appropriate professional appearance and demeanor. Microsoft Office (Excel, Word, Outlook).

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Hotel experience preferred but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.