SALES TAX COMPLIANCE SPECIALIST-2 - Hendrick Automotive Group

Location: 222 Gregson Drive, Cary, North Carolina 27511

Core Responsibilities:

• Ensure compliance with Federal and State Tax regulations.
• Support dealership and accounting staff with the use of the ECMS/TTR system.

Specific Responsibilities:

• Perform weekly audits of all new customers added and labeled tax exempt in Reynolds and Reynolds.
• Communicate with Parts and Service Managers all customers who have not yet submitted the Sales Tax Exemption Certificates in ECMS/TTR
• Maintain access levels in ECMS/TTR for both dealership and accounting employees.
• Perform verification process of tax-exempt certificates for customers filing in required states.
• Notify Parts and Service Managers of any upcoming expiring certificates if the customer has not responded with updated information
• Train necessary dealership and accounting staff members on ECMS/TTR website.
• Expand ECMS/TTR program throughout Hendrick Automotive Group for Federal Tax W-9 Taxpayer Identification and Certification documentation
• Other duties and projects as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Verbal and Writing Ability:

Ability to communicate with CCAO and dealership employees courteously, efficiently, and professionally.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing, Spreadsheet and Accounting software.

Environment Demands:

Duties are performed primarily at a desk in an office setting.  Work includes management responsibilities and interaction with CCAO and dealership employees. 

Physical Demands:

The Sales Tax Compliance Specialist is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data.
• Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Planning/Organizing - Uses time efficiently; sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

• Quantity - Meets productivity standards; Strives to increase productivity.

NOTE:  This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.