Sales Trainer - FIRSTLIGHT

FirstLight is seeking an experienced Sales Trainer to join our team!

The Sales Trainer is responsible for designing, delivering, and evaluating training programs that align with product knowledge and sales strategies. The Sales Trainer will collaborate closely with the product team to ensure that the sales force is well-equipped with the latest product updates, features, and competitive positioning to drive successful sales outcomes. This position will play a critical role in driving revenue growth by equipping sales representatives with the tools and techniques necessary to meet and exceed sales targets.

Responsibilities:

• Develop and Deliver Product-Focused Training Programs: Design and facilitate training modules including product knowledge, sales techniques, customer engagement, objection handling, closing strategies and competitive differentiation.
• Sales and Product Integration: Partner with the product team to ensure that all training reflects the latest product updates, features, and strategic positioning in the market.
• Onboarding: Oversee the onboarding of new sales employees, providing a strong foundation in telecommunications products, services, and industry trends.
• Collaboration: Work closely with sales leaders, product managers and sales engineering to understand new products and ensure sales teams are fully prepared to sell and support these offerings.
• Customize Training Materials: Adapt training content to reflect changes in products, services, and market conditions, ensuring alignment with product goals.
• Sales Coaching: Provide ongoing sales coaching, mentoring, to enhance product positioning, objection handling, and sales closing skills to ensure continuous improvement in sales outcomes.
• Conduct Product Assessments: Evaluate the effectiveness of training by testing the sales team’s product knowledge and providing feedback for improvement.
• Stay Updated on Product Innovations: Stay informed of new product releases, enhancements, and emerging trends within the telecommunications industry.
• Performance Tracking: Monitor and analyze sales performance data to identify product-related challenges and develop targeted training initiatives to address them.

Qualifications:

• Education: B.S. or B.A. preferred with a technical background.
• Experience: Minimum of 3-5 years of experience in sales training, product management, or sales, with a strong emphasis on telecommunications products.
• Product Knowledge: Deep understanding of telecommunications products and services, and experience in communicating technical features to non-technical audiences.
• Training Expertise: Proven ability to design and deliver effective product training programs that align with business objectives.
• Collaboration Skills: Strong interpersonal skills with the ability to work cross-functionally between sales and product teams.
• Technical Proficiency: Proficient with Salesforce, sales enablement tools, and telecommunications technologies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex product information.
• Analytical Skills: Capable of analyzing product-related sales data to identify areas of improvement in both product knowledge and sales techniques.

Key Competencies:

• Strong collaboration and relationship-building skills.
• Ability to adapt to fast-paced product releases and market changes.
• High attention to detail in product and sales integration.
• Results-driven with a focus on improving both product understanding and sales performance.

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. The range for this role is between $75,000-$125,000 depending on experience.

Equal Opportunity Employer:

FirstLight is committed to cultivating and preserving a culture of diversity, equity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Why Join Us:

• Cutting-Edge Technology: Be part of a dynamic organization at the forefront of fiber-optic technology and telecommunications solutions.
• Network Expansion: Contribute to our ongoing growth and expansion, connecting more locations and delivering innovative services.
• Diverse Clientele: Work with a broad range of clients, including national providers, leading enterprises, and institutions across various industries.
• Inclusive Workplace: Join a diverse and inclusive workplace where your skills and talents are valued.

Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.

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