Salesforce Admin - Spring Health

Reporting to the Director of Sales Data & Systems, the Salesforce Administrator will be responsible for supporting our existing admin team in managing and customizing the Salesforce platform to meet the needs of the organization. Key duties include user management, data security, system maintenance, process automation, reporting, and ensuring the platform's optimal performance. This is a full time position that is fully remote with an option to work in the office (for NYC-based employees).

What you'll be doing: 

• Overall managing System Admin responsibilities for Spring Health Sales Cloud with 170+ users (and growing)
• Work in partnership with other Admins at Spring Health – SFDC Health Cloud, Revenue Systems, Hubspot, Gainsight – on cross-functional builds and overall system maintenance
• Work with IT and security teams on provisioning and managing Salesforce user accounts
• Create & improve any necessary automations in Salesforce (Flows, CRM-Analytics Data Manager etc.)
• Support Systems team on Rev Org tools that integrate with Salesforce (e.g. Hubspot, RingLead, Gong, ZoomInfo, LinkedIn Sales Nav, Sendoso, 6Sense) and in-house proprietary tools
• Collaborate with Data Foundations & Business Intelligence teams on data architecture that impacts other reporting systems (Snowflake, Looker, etc)
• Manage & improve the overall data architecture across standard & custom objects and documenting data flow between systems 
• Provide administrative support for a high volume of Salesforce ad-hoc requests through SFDC Cases & Asana (troubleshooting & maintenance, basic reporting, modifying data architecture, page layouts & visibility, etc.)
• Manage security & governance re: profiles, roles, permissions, sharing rules
• Translate business requirements into technical requirements for Salesforce development
• Perform database maintenance tasks, including bulk updates, deduplication & other cleansing

What success looks like in this role: 

• 80%+ On-Time Delivery of the Systems Roadmap (excl. Intentional deprioritization)
• Approved Support Tickets resolution time < 2 business days
• 15% improvement on Salesforce CSAT score

What we expect from you: 

• 2+ years of experience with Salesforce administration (ideally has at least the "Salesforce Administrator" certification)
• Required understanding of Salesforce data infrastructure (Standard & Custom objects), process automation (Flows), reporting & dashboards, security (profiles, roles, permission sets), data management (Data Import Wizard / Dataloader)
• Experience with any of the following is a PLUS, not required: Gong, Hubspot, Outreach, ZoomInfo, RingLead, SalesNavigator, Looker, ZoomInfo, Xappex G-Connector, Salesforce Health Cloud
• Proficiency in data analysis / formulas in Google Sheets or Excel (VLookup, Avg/Sum/Count)
• Aptitude for proactively identifying ways to improve systems and processes
• Attention to detail - ability to identify discrepancies in data & gaps in process
• Fast learner comfortable adapting to new processes and technology
• Strong written and verbal communication skills (ability to summarize findings, results, and ideas clearly and concisely)
• Excellent project & time management abilities
• Excellent organizational and documentation skills

The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access toGympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you'll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.