Salesforce Administrator - ESC Spectrum
Austin, TX
About the Job
ESC Spectrum is a leading provider of systems and services for stack emissions monitoring at power plants and other industries throughout the country. We are looking for an experienced Salesforce Administrator to join our team starting January 1st, 2025. Balanced work plan with opportunity to work remote for residents in the following states; Alabama, Florida, Indiana, Pennsylvania, Tennessee, or Texas.
As a Salesforce Administrator, you will be responsible for:
Administration and Support:
Customization and Configuration:
Data Management:
Training and Documentation:
Collaboration and Improvement:
What You'll Need:
What We Offer:
About ESC Spectrum
We have been in business for over 50 years and over 50% of electric utility power plants use ESC Spectrum software or services. We have a stable business model and we are continuing to grow by expanding to serve petroleum refineries and petrochemical plants. ESC Spectrum has a team of over 200 employees with offices in Austin, Indianapolis, Pensacola and Pittsburgh. Our teams are made up of dedicated, smart and reliable employees.
Our values are at the center of our business:
Relocation assistance is not available for this position.
Must reside in one of these states: Alabama, Florida, Indiana, Pennsylvania, Tennessee, or Texas.
Equal Opportunity Employer, including Disability/Vets
We are not able to provide sponsorship (H-1B visa, etc.) for employment at ESC Spectrum.
As a Salesforce Administrator, you will be responsible for:
Administration and Support:
- Manage day-to-day Salesforce administration tasks, including user account maintenance, data integrity, licensing, and security.
- Provide first-line of support and troubleshooting for Salesforce-related issues and questions.
- Monitor system performance and data quality and implement best practices to maintain a clean and efficient Salesforce environment.
Customization and Configuration:
- Customize Salesforce objects, fields, record types, page layouts, profiles, and permission sets to meet business requirements.
- Develop and maintain validation rules, flows, Apex code, and other automation tools.
- Create and manage custom reports and dashboards to provide actionable insights for stakeholders.
Data Management:
- Perform regular data imports, updates, and deduplication to maintain data accuracy and completeness.
- Develop and enforce data governance policies and procedures to improve data quality and integrity.
- Assist with data migration and integration projects as needed.
Training and Documentation:
- Provide training and support to end-users to enhance their understanding and usage of Salesforce.
- Create and maintain detailed documentation for system configurations, processes, and procedures.
- Stay updated with Salesforce releases and enhancements, communicating relevant changes to the team.
Collaboration and Improvement:
- Work closely with business stakeholders to gather requirements and translate them into scalable, best practice solutions.
- Develop and maintain product roadmap, prioritizing stakeholders’ needs.
- Collaborate with IT and other departments to integrate Salesforce with other business systems, including, but not limited to our website, ERP, Financial Planning and Analysis (FP&A) tools, and Project Management tools.
- Communicate platform changes to end users and stakeholders.
- Continuously identify opportunities for process improvements and system enhancements, including Security Reviews, Release Updates, Health Check, and Optimizer.
What You'll Need:
- Bachelor of Science in Computer Science, Information Technology, Engineering, or related field.
- 2+ years of Salesforce Administrator experience.
- Salesforce Administrator certification preferred.
- Strong communication, listening, and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders at all levels.
- Excellent problem-solving skills and attention to detail.
- Ability to quickly learn complex and customized Salesforce environments and to understand business objectives.
- Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
- Experience administering Salesforce Lightning Experience, Sales Cloud, Service Cloud, and Pardot.
- Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, validation rules, record types, custom settings, dashboards, and reports.
- Experience gathering requirements, proposing technical solutions, change management, and governance.
- Experience with data management, including data imports, data cleansing, and data migration.
- Knowledge of Apex, SOQL, Visualforce, Salesforce APIs, and understanding of triggers.
- Familiarity with Salesforce integration tools and third-party applications.
- Ability to train users, create training materials, and prepare technical documentation.
- Willingness to occasionally work flexible / odd hours based on needs.
- Ability to respond to urgent issues promptly and travel to the office if necessary.
- Willingness to travel as needed for business purposes.
What We Offer:
- Casual work environment
- Competitive Salary and benefits package (Medical, Dental, Vision, 401K, company paid Life Insurance, etc.)
- PTO leave
- Nine paid holidays and one personal day per year
About ESC Spectrum
We have been in business for over 50 years and over 50% of electric utility power plants use ESC Spectrum software or services. We have a stable business model and we are continuing to grow by expanding to serve petroleum refineries and petrochemical plants. ESC Spectrum has a team of over 200 employees with offices in Austin, Indianapolis, Pensacola and Pittsburgh. Our teams are made up of dedicated, smart and reliable employees.
Our values are at the center of our business:
- We, not me
- Game On
- Do right by the Customer
Relocation assistance is not available for this position.
Must reside in one of these states: Alabama, Florida, Indiana, Pennsylvania, Tennessee, or Texas.
Equal Opportunity Employer, including Disability/Vets
We are not able to provide sponsorship (H-1B visa, etc.) for employment at ESC Spectrum.
Source : ESC Spectrum
