Salesforce Administrator (Full-Time Position) - CURE International Children's Hospitals

CURE International is looking for a Salesforce Administrator to join our team! This is an onsite, in-office position located in the CURE Corporate Office in Grand Rapids, MI, USA.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


POSITION OVERVIEW:

The Salesforce Administrator (SA) is responsible for all aspects of donor data, including ensuring the integrity of donor records, accurate and timely processing of all gift acknowledgements, analyzing information gathered and used for fund development, and maintaining management systems and processes to use donor and prospect information to its fullest potential. The SA will have the technical capacity to implement industry best-practices in Salesforce utilization. 

ESSENTIAL DUTIES:

1. Serve as primary system administrator for the Salesforce (SF) environment.
2. Focus the organization’s use of data for what best serves the mission, maintaining an accurate donor database of existing and prospective donors. 
3. Prepare contact lists for donor mailings and campaigns. 
4. Lead the donation projection process, working with MGO and MLO reps to gather and record projections in Salesforce.
5. Gather detailed requests for improvements or changes to the system, implement these changes as appropriate, and document customizations made in Salesforce. 
6. Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
7. Build screening criteria for potential mid/major donors and make recommendations to reps.
8. Prepare monthly lapse donor lists for all reps and oversee follow-up tasks.
9. Plan ahead for upgrades, seasonal releases and long term projects.
10. Manage, oversee, and reconcile all online/electronic donations alongside the accounting department.
11. Generate reports for various gift notification needs, supply donor data for analytics, and maintain engagement metrics reports. 
12. Continually look for new opportunities and strategies to improve how CURE utilizes Salesforce. 
13. Assist Advancement with deposit entry and other donor services functions as needed.  
14. Attend and contribute to Donor Services and Donor Relations team staff meetings as needed.
15. Provide training and education to the Donor Relations team on matters related to Salesforce entry. 

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree or equivalent experience.
2. Minimum of five (5) years of experience in donor service utilizing Salesforce. Salesforce certification preferred.
3. Interest in data reporting and technology systems necessary. 

KNOWLEDGE, SKILLS & ABILITIES:

1. Excellent project management skills and a positive attitude.
2. Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
3. Creative and analytical thinker with strong problem-solving skills.
4. Ability to assess the impact of new requirements on Salesforce and other integrated systems.

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