Salesforce Administrator - NOVA Home Loans

Core Values

PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

Evolving as an Salesforce Administrator by having...

• High School Diploma or GED is required
• A bachelor's degree in information technology, business administration, or a related field, is preferred.
• 2-4 years of experience with Salesforce development in a mortgage, real estate, or financial services environment is required.
• Salesforce Certified Administrator preferred; knowledge of Jungo platform is also preferred.
• Experience in software versioning with DevOps or GitHub, is preferred.
• Experience within the mortgage industry is preferred.

Exciting Opportunities to Grow by...

• Customize the Jungo platform by creating custom objects, fields, page layouts, record types, and workflows to align with business processes.
• Design and implement automation through workflows, process builders, flows, and validation rules to optimize business operations, specifically around lead management, loan processing, and marketing.
• Build and maintain reports and dashboards for different teams (e.g., loan officers, marketing) to provide actionable insights into performance and pipeline management.
• Ensure the accuracy and integrity of data by performing regular data imports, deduplication, and cleansing activities. Conduct system audits to maintain data quality.
• Manage integrations between Jungo and other third-party platforms (e.g., LOS systems, email marketing tools, and financial systems).
• Provide ongoing support to Jungo users by troubleshooting system issues, resolving technical queries, and conducting user training sessions to drive adoption and effective use of the platform.
• Stay updated with Salesforce releases and Jungo-specific updates, ensuring new features and functionalities are leveraged appropriately.
• Manage data compliance in line with industry regulations, ensuring proper user access and data-sharing protocols are followed.
• Create and maintain detailed documentation of system configurations, workflows, processes, and integration points to ensure easy reference and system continuity.
• Work closely with cross-functional teams (e.g., mortgage operations, marketing, and IT) to identify needs, develop solutions, and execute projects that enhance platform efficiency.
• Responsible for managing and maintaining Agile Software development using JIRA or DevOps.
• Perform other duties as assigned.

Show us your growth with...

• Experience working with mortgage-specific integrations (e.g., Loan Origination Systems (LOS), marketing tools, financial platforms).
• Knowledge of Salesforce Lightning Experience.
• Familiarity with Jungo's specific tools and features for loan officers and real estate professionals.
• Experience with marketing automation platforms.

Benefits Offered...

NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program

NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.