Salesforce Administrator - Western Digital Technologies
Milpitas, CA
About the Job
In this exciting new role, the Salesforce Administrator will be responsible for gathering requirements and designing, configuring and supporting solutions within the Salesforce.com (SFDC) platform. The Administrator will partner with multiple business stakeholders to build and support solutions, tools and processes that deliver high value SFDC solutions.
Responsibilities may include the following and other duties may be assigned.
- Plan, develop, and configure new functionality to support existing users ongoing adoption of SFDC. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles and profiles, data sets, and more.
- Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
- Triage support and development tickets, ensuring they are properly document
- Provide metrics, data analytics, and data visualizations to inform critical business decisions
- Help build and support custom applications and 3rd party integrations with Salesforce
- Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards
- Deploy approved changes to production
- Maintain a detailed understanding of the overall SFDC application architecture, release processes, data models and sources, and integrated applications.
- Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.
- Monitor SFDC annual releases, install routine updates and identify/communicate any areas of concern or interest.
- Participate in the feasibility review and impact assessment of enhancement requests submitted by business users
- Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained.
- Provide training and on-boarding to new users, as needed.
- Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating and deactivating user records, etc.
- Provide administrative support to the pricing platform integrated with Salesforce
Qualifications
- 5+ years of experience as Salesforce Administrator
- Bachelors degree in computer science, Computer Information Systems, or related field from an accredited college or university.
- Salesforce Certified Administrator (Required)
- Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
- Knowledge of pricing tools integrated with salesforce is preferred.
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Experience with Salesforce Sales cloud, Service cloud and experience cloud(Communities)
- Experience in Process Automation, Security configuration, Data Model creation, communities, Single Sign On.
- Experience with source repositories and deployment tools such as Jenkins, Bitbucket pipelines, etc
- Highly organized, detail-oriented, and ability to work independently.
- Experience working in iterative projects and with deployment strategies/processes (staging environment vs. production).
- Understanding of Agile-based development practices and Sprint planning strategies.
- Experience working with global teams.
Responsibilities may include the following and other duties may be assigned.
- Plan, develop, and configure new functionality to support existing users ongoing adoption of SFDC. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles and profiles, data sets, and more.
- Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
- Triage support and development tickets, ensuring they are properly document
- Provide metrics, data analytics, and data visualizations to inform critical business decisions
- Help build and support custom applications and 3rd party integrations with Salesforce
- Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards
- Deploy approved changes to production
- Maintain a detailed understanding of the overall SFDC application architecture, release processes, data models and sources, and integrated applications.
- Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.
- Monitor SFDC annual releases, install routine updates and identify/communicate any areas of concern or interest.
- Participate in the feasibility review and impact assessment of enhancement requests submitted by business users
- Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained.
- Provide training and on-boarding to new users, as needed.
- Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating and deactivating user records, etc.
- Provide administrative support to the pricing platform integrated with Salesforce
Qualifications
- 5+ years of experience as Salesforce Administrator
- Bachelors degree in computer science, Computer Information Systems, or related field from an accredited college or university.
- Salesforce Certified Administrator (Required)
- Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
- Knowledge of pricing tools integrated with salesforce is preferred.
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Experience with Salesforce Sales cloud, Service cloud and experience cloud(Communities)
- Experience in Process Automation, Security configuration, Data Model creation, communities, Single Sign On.
- Experience with source repositories and deployment tools such as Jenkins, Bitbucket pipelines, etc
- Highly organized, detail-oriented, and ability to work independently.
- Experience working in iterative projects and with deployment strategies/processes (staging environment vs. production).
- Understanding of Agile-based development practices and Sprint planning strategies.
- Experience working with global teams.
Source : Western Digital Technologies