Salesforce Analyst - Mission Veterinary Partners

Mission Veterinary Partners has an opportunity for a

Salesforce Analyst to join our growing IT Department! 

✨This Position Is Remote Eligible ✨

Mission Veterinary Partners (MVP) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.

Job Summary: As a Salesforce Analyst at MVP, you will be responsible for the management and development of Salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. You will also be responsible for the day-to-day configuration, maintenance, and support of our Salesforce platform. This is a key role that bridges the gap between technology and functionality for our team. The ideal candidate will collaborate with various stakeholders to streamline processes, enhance user experience, and drive successful Salesforce-centric projects.

Travel required: None

Essential Functions:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Collaborate cross-functionally with teams to understand evolving business requirements and drive innovation through Salesforce capabilities.
• Work closely with users, vendors and 3^rd party partners to manage integrations between Salesforce and other business applications. Troubleshoot integration issues and coordinate solutions with relevant stakeholders.
• Develop and customize Salesforce solutions to support and streamline business processes, including the creation of custom objects, workflows, validation rules, and other customizations as needed.
• Customize Salesforce fields, page layouts, record types, and workflows to meet business requirements.
• Design and implement automation using Workflow Rules, Process Builder and Flow Builder to improve operation efficiency. Collaborate with stakeholders to identify opportunities for process optimization and system enhancements.
• Build and maintain key dashboards and reports
• Perform Salesforce administrative tasks, including user management, profiles, roles, and permission sets.
• Ensure data integrity and accuracy through regular data cleansing, validation rules, and duplicate management. Assist in data migration and integration efforts, ensuring seamless data flow between Salesforce and other systems.
• Provide ongoing support and training to Salesforce users, addressing queries and troubleshooting issues.
• Develop and maintain documentation for standard operating procedures and best practices.
• Stay informed about Salesforce updates and best practices for security and compliance.

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Salesforce Certified Administrator
• Deep understanding of Salesforce Sales Cloud and Marketing Cloud architecture, data modeling, and security features.
• Knowledge of Lightning Platform and Apex
• Possess strong analytical and problem-solving skills, demonstrating the ability to troubleshoot and resolve complex issues.
• Excellent communication skills, with the ability to articulate technical concepts to a diverse audience, both technical and non-technical.
• Proven ability to work collaboratively with cross-functional teams, forging strong partnerships and achieving common goals.
• Display a proactive mindset, adapting seamlessly to change in business, technology, and organization requirements.

Preferred Knowledge, Skills and Abilities:

• Salesforce Certified Platform App Builder

Required Education and Experience:

• Bachelor's degree in an Information Systems or Computer Sciences related field or equivalent work experience.
• 5+ years proven experience as a Salesforce Administrator and/or Analyst

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.