Salesforce Architect at Zenith Infotek LLC

Salesforce Architect

On-Site: Downtown Cincinnati, OH

Experience: 15 + years

• 5 days a week in office in downtown Cincinnati Ohio, an insurance company
• Background needs to have a stable work history (no more than 4 jobs in the last 10 years)
• Dress code: business

Responsibilities:

1. Lead and support Salesforce and Marketing Cloud activities that strategically guide business and operating models, people, processes, and technology
2. Work closely with IT and business leaders to create alignment between business and IT
3. Clarify strategic intentions, align business outcomes, explore implications, impacts, and risks, and address stakeholders questions
4. Design and create deliverables for business leaders that support organizational change toward achieving targeted business outcomes
5. Facilitate discussion around the construction of business models, which may include technology, business capabilities, processes, and other key business deliverables
6. Assist strategy and business leaders understand, apply, monetize, and operationalize existing, new, and emerging technologies to transform and optimize business and operating models
7. Assess the disruptive forces impacting the organization and the economic and financial levers that are susceptible within the organization to digital transformation and optimization
8. Serve as a strategic advisor and Salesforce product and platform expert
9. Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
10. Detail competitive threats and opportunities from digital enterprises that are generally considered outside the traditional realm of competition
11. Analyze the organization's Salesforce strategy and how the organization currently approaches innovation, streamlining/process improvement, and monetization.
12. In coordination with VP, AVP, and manager drive understanding, adoption, and coordination of next-gen Salesforce technologies across the organization
13. Identify, evaluate, and prioritize business cases for new business opportunities
14. Participate in the ongoing process to identify and prioritize business processes that can be converted to digital to enhance the customer experience and become a trusted partner in the management and delivery of products and services
15. Act as a subject matter expert on the Salesforce suite of products, supporting technologies, and AppExchange providers along with trends in digital solutions and capabilities
16. Keep abreast of emerging CRM technologies and evaluates vendor offerings to determine the best fit for business needs
17. Support thought leadership to develop viewpoints on digital trends
18. Recommend innovative and cost-effective solutions
19. Collaborate with the CIO, VP and AVP to create a strategy for the enterprise to promote the use of data, data services, and technology platforms to establish the scalable Salesforce ecosystem
20. Responsible for end-to-end strategy, design, and implementation of the roadmap for the organization s Salesforce and Marketing Cloud suite of products
21. Review business context for solutions to company challenges as well as define the vision and requirements for the solution, recommend potential options, select the most optimal option, and the developing of a roadmap for the selected solution
22. Direct the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership
23. Mentor other Salesforce professionals to solve complex systems and program problems
24. Handle extensive research, analysis, definition, and documentation on all facets of the job
25. Identify and lead internal critical initiatives to grow the consulting practice
26. Serve as an active contributor to the Enterprise's overall knowledge and expertise
27. Set the strategy for core Salesforce developments in the marketplace and have a strong point of view of opportunity/impact for meeting business goals
28. Implement overarching Salesforce strategy across all customer/producer segments, moving from offline to online
29. Partner with Salesforce Strategy and Operations, VP, and Marketing AVP Product Owners to manage the project portfolio
30. Connect Salesforce investments to the organization s goals and objectives to achieve positive digital transformation
31. Identify and translate business and technical requirements into an architectural blueprint to achieve business objectives
32. Create the architectural blueprint and establishes best practices that help guide the rest of the technical team on how best to leverage the Salesforce ecosystem
33. Assess vendors, AppExchange providers, and solutions to determine best-fit for the enterprise
34. Produce technical documents of systems and architectures
35. Perform evaluations of enterprise Salesforce technology standards, tools, products, and solutions to identify opportunities for improvement
36. Participate in applicable governance and project status review meetings
37. Verify systems and practices are compliant with an internal and external specification
38. Review the design of potential solutions to identify design risk, component end-of-life measures, and regulatory issues
39. Analyze the current Salesforce platforms, cloud, and security architecture to identify weaknesses and opportunities for improvement using digital solutions
40. Create and deploy procedures for maintenance and timely update of the Salesforce platform components
41. Ensure that solutions comply with the security and quality standards of the enterprise
42. Engage business and process owners and lead the collaborative planning effort to leverage emerging technologies for addressing strategic organization goals
43. Promote the use of the Salesforce platforms across the enterprise to optimize existing processes and identify new business opportunities
44. Communicate development progress and associated business projects and plans to senior leadership
45. Establish strong working relationships with senior business, operations, and technology leaders in the capacity of a trusted advisor
46. Leverage cross-functional teams to drive digital, product, and consumer strategies
47. Participate in project planning during all phases of the project life cycle as needed
48. Maintain relationships with appropriate technology partners (internal and external) in developing, deploying, and supporting technical solutions
49. Work with multiple stakeholders to optimize Salesforce solutions to meet enterprise requirements
50. Collaborate with multiple stakeholders to integrate Salesforce solutions into existing enterprise tools and systems
51. Provide technical leadership to multiple teams in a consultative/supporting role, or more strategically helping shape the future of technology and innovation within the company
52. Partner and guide a team of developers and testers through an Agile and DevOps process that includes continuous integration, testing, and delivery

Qualifications:

1. Organizationally savvy - comfortable, experienced, and accomplished at working with business executives, and able to push back in a professional and diplomatic manner
2. Ability to communicate, influence, and persuade both business and IT leaders, as well as peers
3. Uses the language of business leaders and joins the conversation that's taking place
4. Knowledge of existing, new, and emerging Salesforce technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes
5. Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects
6. Strong anticipatory, statistical, and information analysis skills (a plus)
7. Ability to adapt to rapidly changing technologies and see how they can support business needs
8. Ability to establish and maintain a high level of customer trust and confidence
9. Ability to analyze Salesforce project and product needs and determine resources needed to meet objectives and solve problems
10. Understand business process management, workflow, and integration methods and tools
11. Trusted and respected as a thought leader who can influence and persuade business and IT leaders
12. Highly collaborative and supportive of business and of its ideals and strategies
13. Remains unbiased specific technology-and vendor-neutral more interested in results than personal preferences
14. Displays intellectual curiosity and integrity, while respecting freedom and responsibility
15. Motivated by long-term results and achieving targeted business outcomes
16. Highly innovative with an aptitude for foresight, design, and systems thinking
17. Ability to challenge conventional wisdom regarding Salesforce technology refreshes and hype
18. Ability to drive business culture and technology change in a dynamic environment
19. Strong leadership and negotiation skills with business and technical groups
20. Excellent verbal and written communication skills
21. Strong consultative skills at a cross-functional level
22. Knowledgeable of project management and organization skills
23. Demonstrated ability to build consensus among many stakeholders
24. Comfortable with ambiguity and willing to take principled bets on new technology
25. Knowledge of architectural design frameworks, integration frameworks, and patterns
26. Direct responsibility in one or more of the following areas: business transformation and optimization, strategic planning, and business relationship management
27. Experience facilitating multi-disciplined, high-performance cross-functional teams
28. Experience developing and monitoring the delivery of efficient and effective solutions to diverse and complex business problems
29. Experience building strategic technology plans and roadmaps
30. Experience designing, integrating, and managing complex solutions
31. Experience with the Salesforce ecosystem, and App Exchange offerings
32. Bachelor's degree in business, computer science, or related discipline, or equivalent and extensive related project experience
33. Five or more years of business or IT experience with direct responsibility for strategy formulation and/or translation, business analytics, and program management
34. Experience with cloud deployment, technical and security architecture, virtualization, software design, software development, networking, Agile development, SCRUM, application lifecycle management, open source programming languages .Net/C#, Informatica, Sales/Service Cloud, or Financial Service Cloud, Marketing Cloud, and Salesforce's Lightning Component Framework (formerly ), APEX, VisualForce, HTML, XML, JavaScript, CSS, AJAX, SOQL, and Soap, Rest, Platform Events, Streaming APIs, technical solution architecture, GIT, TFS or equivalent
35. Deep understanding of Salesforce architecture, processes, products, and best practice
36. Salesforce Development experience preferred

Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):

• Salesforce Architect - Preferred
• Salesforce Administrator - Required
• Sales Cloud Consultant, Service Cloud Consultant, and Platform Developer 1 are a plus
• Marketing Cloud certifications or equivalent experience a plus