Salesforce BSA - Diverse Linx
Plano, TX
About the Job
5-8 years experience with Salesforce Lightning BSA experience. Overall 10 years of IT experience.
Salesforce Admin Certification.
Experience in a functional lead role with call center software, agent processes for customer service and/or collections
Strong skillset with Salesforce UI/UX design, workflows and analytics
Define business requirements and systems goals through partnership with Product Owner and key business stakeholders
Identify and define scope and processes to define target state features
Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to identify capability scope and gaps
Work with stakeholders to create user stories and organize product backlogs in an agile environment following scrum development processes
Work with cross-functional teams to drive product enhancements
Partner with integration teams to ensure front end requirements are met
Work with product architects, designers, and customers to define and refine the user experience
Lead QA activities and work with developers in explaining requirements and test solution before implementing in production
3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements
Banking or financial services experience, a plus
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
