Salesforce Business Analyst at CGI Group, Inc.
Columbus, OH 43224
About the Job
Salesforce Business Analyst
Position Description
CGI, a Platinum Salesforce Implementation Partner, is seeking a Salesforce Business Analyst. The Salesforce Business Analyst will be responsible for gathering requirements to allow for the configuration and development of the Salesforce platform to ensure the client's business needs and objectives are being met by the solution. This person will work with our clients to understand their business needs and help deliver value through technology using Salesforce.
Your future duties and responsibilities
• Cultivate and nurture relationships with our clients through transparency, organization, and impeccable communication
• Ability to manage customer conversations and drive requirements gathering sessions for both functional and non-functional requirements with technical and non-technical customers
• Stay up to date on new Salesforce features/releases/products
• Conduct sessions with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to support the development of solutions to ensure business requirements are achieved
• Provide support to stakeholders in managing system and process changes
• Provide advice on application solutions
• Produce functional design documentation
• Create test scenarios for applications and enhancements, ensuring functional requirements are met
• Facilitate testing of Salesforce functionality
• Utilize and champion agile techniques to deliver successful project implementations
Required qualifications to be successful in this role
• Salesforce Administrator and/or Business Analyst Certification
• 1 - 3 years of prior Salesforce experience
• 3+ years of business analyst experience
• Experience facilitating workshops and discussion sessions
• Experience in data modelling, process mapping and specification documentation
• Experience with data migrations between Salesforce and other systems.
• Experience in creating business cases for technology-related solutions
• Professional experience in a test-driven and formal QA development environment
• Strong written and verbal communication skills - must be able to effectively convey information and recommendations to clients (technical and none-technical)
• Collaborate with team members to find better, more efficient ways of doing things
• Solve challenging business and technical problems
• Learn from your peers and our years of experience through training classes and our mentor program
• Grow in your career and enhance your abilities through certification
• Understanding of Salesforce Features: Familiarity with key Salesforce modules such as Sales Cloud, Service Cloud, and Marketing Cloud, as well as platform tools like Flow, Apex, and validation rules.
• Configuration Skills: Ability to configure Salesforce objects, workflows, validation rules, process automations, and reports.
• Requirements Gathering: Proficiency in conducting stakeholder interviews, documenting business needs, and translating them into technical requirements.
• Process Mapping: Experience in mapping business processes and workflows, identifying areas of improvement, and suggesting Salesforce solutions.
• Problem Solving: Strong analytical and problem-solving skills to resolve business challenges using Salesforce functionalities.
Stakeholder Management: Ability to work with cross-functional teams including business stakeholders, developers, and end users to ensure alignment.
• Clear Communication: Strong written and verbal communication skills to explain technical solutions to non-technical users.
• Workshops and Training: Ability to conduct workshops, training sessions, and user testing
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $76,300- $150,200.
• At CGI we call our professionals "partners" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Position Description
CGI, a Platinum Salesforce Implementation Partner, is seeking a Salesforce Business Analyst. The Salesforce Business Analyst will be responsible for gathering requirements to allow for the configuration and development of the Salesforce platform to ensure the client's business needs and objectives are being met by the solution. This person will work with our clients to understand their business needs and help deliver value through technology using Salesforce.
Your future duties and responsibilities
• Cultivate and nurture relationships with our clients through transparency, organization, and impeccable communication
• Ability to manage customer conversations and drive requirements gathering sessions for both functional and non-functional requirements with technical and non-technical customers
• Stay up to date on new Salesforce features/releases/products
• Conduct sessions with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to support the development of solutions to ensure business requirements are achieved
• Provide support to stakeholders in managing system and process changes
• Provide advice on application solutions
• Produce functional design documentation
• Create test scenarios for applications and enhancements, ensuring functional requirements are met
• Facilitate testing of Salesforce functionality
• Utilize and champion agile techniques to deliver successful project implementations
Required qualifications to be successful in this role
• Salesforce Administrator and/or Business Analyst Certification
• 1 - 3 years of prior Salesforce experience
• 3+ years of business analyst experience
• Experience facilitating workshops and discussion sessions
• Experience in data modelling, process mapping and specification documentation
• Experience with data migrations between Salesforce and other systems.
• Experience in creating business cases for technology-related solutions
• Professional experience in a test-driven and formal QA development environment
• Strong written and verbal communication skills - must be able to effectively convey information and recommendations to clients (technical and none-technical)
• Collaborate with team members to find better, more efficient ways of doing things
• Solve challenging business and technical problems
• Learn from your peers and our years of experience through training classes and our mentor program
• Grow in your career and enhance your abilities through certification
• Understanding of Salesforce Features: Familiarity with key Salesforce modules such as Sales Cloud, Service Cloud, and Marketing Cloud, as well as platform tools like Flow, Apex, and validation rules.
• Configuration Skills: Ability to configure Salesforce objects, workflows, validation rules, process automations, and reports.
• Requirements Gathering: Proficiency in conducting stakeholder interviews, documenting business needs, and translating them into technical requirements.
• Process Mapping: Experience in mapping business processes and workflows, identifying areas of improvement, and suggesting Salesforce solutions.
• Problem Solving: Strong analytical and problem-solving skills to resolve business challenges using Salesforce functionalities.
Stakeholder Management: Ability to work with cross-functional teams including business stakeholders, developers, and end users to ensure alignment.
• Clear Communication: Strong written and verbal communication skills to explain technical solutions to non-technical users.
• Workshops and Training: Ability to conduct workshops, training sessions, and user testing
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $76,300- $150,200.
• At CGI we call our professionals "partners" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
