Salesforce Business Analyst - Modern Family Law

Position Description 

Modern Family Law, a boutique law firm that specializes in Family Law, is looking for a compassionate, innovative, and respected Salesforce Business Analyst to join our amazing team. Modern Family Law offers dynamic compensation, a wide array of benefit selections, and a culture built on family.

We are seeking a Business Analyst to support various project means. The position will be critical in leading us on our journey toward improving efficiency and automation by balancing considerations across people, processes, and technology. This is a great opportunity to work on cutting-edge issues in an exciting, fast-paced environment.

To be successful in this role, the incumbent in this position would be expected to do the following

• Act as a liaison between internal stakeholders and the overall development team to triage feature requests, define business requirements, coordinate builds, and test solutions.
• Develop and maintain detailed documentation, including release notes, user guides, and training materials, as necessary.
• Effectively communicate with business and technical stakeholders at all levels of an organization through written or verbal means.
• Work closely with internal stakeholders to gain a deep understanding of their business process and pain points while also becoming a trusted advisor.
• Translate business requirements into functional specifications and user stories for the development team.
• Periodically review Salesforce user access permissions to ensure privileges are commensurate with user job duties.
• Monitor and evaluate the performance of Salesforce solutions, candidly sharing your findings while also offering possible solutions.
• Other duties and projects as assigned.

Position Requirements

• As our culture is remote-first, all employees are expected to have the capability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours.
• A minimum of two (2) years of operations, program management, or relevant experience is required, along with two (2) years of Salesforce experience. Candidates should have a solid understanding of Salesforce platform capabilities, including AppExchange, automation, collaboration, data management, reports and dashboards, CRM, platform, and sales and marketing, as well as proficiency in customization, configuration, and integration.
• Salesforce certification such as Salesforce Administrator or Associate or Business Analyst is highly beneficial, but not required. However, a familiarity with the Salesforce implementation lifecycle and an understanding of the Salesforce environment best practices is essential for the success of the incumbent.
• Experience with Agile methodologies and project management tools.
• High-level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, and PowerPoint; Adobe; and Zoom Conferencing Technology.

Skills and Competencies

• Ability to communicate professionally in verbal and written mediums, as well as interact effectively with all levels of personnel, including management staff and support staff.
• Ability to be a proactive self-starter who understands the details within a much larger context.
• Demonstrated attention to detail, reliability, and ability to learn new technology quickly.
• Excellent client service skills and ability to work on multiple matters simultaneously in an organized manner and under minimal supervision.
• Flexibility and ability to respond quickly and positively to shifting demands.
• The position periodically requires off-site work at a war room or the courthouse when the case goes to trial.
• The position also requires the ability to work under pressure to meet strict deadlines.
• Able to sit for extended periods at a desk while typing, using a mouse, and looking at a computer screen.
• Ability to work evenings and weekends as necessary to handle routine or emergent issues.
• Able to communicate verbally and in writing using a telephone, text messaging, or emails.
• Ability to stand, sit, bend over, and lift items from the ground exceeding 10 lbs to a height from between one’s waist to eye level.

ADA Compliance: All candidates and incumbents are expected to perform the duties as assigned so long as they can meet the expectations set forth with or without reasonable accommodations. Should a candidate or incumbent require accommodation, they need to advise the Director of People & Culture in advance.

Notes on Compensation: This range is a reasonably reliable estimate of the base salary that this individual is expected to receive. Actual pay will be adjusted based on experience, location, billable hour expectations, and other job-related factors permitted by law. Full-time employees may be eligible for health insurance with an optional HSA, short-term disability, long-term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.

Additional voluntary programs include voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, voluntary critical illness and cancer insurance, and pet insurance. Commuter and Transit programs may also be available in certain markets.

Pursuant to the local Fair Change Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Modern Family Law is committed to diversity and inclusion in the workplace. Individuals seeking employment at MFL are considered without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.