Salesforce Program Manager - intellyk

Role:- Salesforce Program Manager

Location:- North Chicago, IL (Onsite)

Job Type FTE Only

JD:

• 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have

• Should be located in Chicago area and willing to work out of the customer office

• Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity

• Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc.

• Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations

• Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities

• Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc.

• Participating/ conducting the weekly/ monthly and quarterly governance meetings

• Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality

• Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model

• Understands the various commercial and service models of engagements

• Ensuring the overall compliance in terms of SOW, Billing, Compliance etc.

• Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements

• Background in Healthcare, Life science is good to have