Salesforce Project Manager - Waukegan, IL - Georgia IT Inc.
Waukegan, IL
About the Job
Title : Salesforce Project Manager
Location : Waukegan, IL
Duration : Contract (12+ months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job description:
Location : Waukegan, IL
Duration : Contract (12+ months)
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job description:
- Responsible for Managed Services model implementation
- Metrics driven management of projects and service delivery
- Drive WBR, MBR and QBR with the respective client stakeholders
- Tracking and monitoring work packets related to TOMO
- Define, capture and measure performance metrics
- Lead Project meetings/scrum calls and set expectations for project team
- Facilitate to ensure there is no disruption to the service delivery
- Facilitate code reviews and ensure best practice implementation in projects
- Participate in design & build activities to ensure smooth delivery
- Engage Salesforce COE to leverage tools & accelerators
- Owns staffing needs for the program
- Tailor processes per client best practices
- Conducts RCA for improvement of service levels
- Identifies OKRs and ensure they are implemented within committed timeline
- Ensures that the team is productive and utilized per agreed standards
- Takes ownership of maintaining trix related to the projects financials as required by Client operations
- Ensures invoicing accuracy
- Maintains and owns timesheets of associates
- Fosters innovation and best practices
- Bachelor's degree required; masters preferred
- 10+ years' experience in SFDC project management
- Experience in Agile teams
- Proven leadership skills
- Expertise in conflict resolution
- Analytical and strong organizational skills, with excellent verbal and written ability
- Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc.
- Knowledge of Salesforce Apex,Visualforce, Configuration, Best Practices, Lightning
- Experienced in handling Salesforce deployments
Source : Georgia IT Inc.
