Salesforce Quality Assurance / Configuration Specialist - Hybrid - Scientific Research Corporation

Scientific Research Corporation (SRC) is seeking a Salesforce Quality Assurance / Configuration Specialist to join the existing SRC Cloud Services Integration Team (CSIT), which is currently working with multiple DoD customers providing Salesforce configuration, development, and integration support.

PRIMARY DUTIES & RESPONSIBILITIES:


* Acts as an organized team player
* Uses previous Salesforce QA and configuration experience
* Splits time between QA and configuration based on the needs of the team, projects, deliverables, and schedule
* Handles, tests plan development, tests execution, and issues resolution
* Reviews and clarifies customer requirements, configures and modifies the appropriate Salesforce organization to meet those requirements, and develops documents to aid in customer adoption and future internal support
* Creates and manages Salesforce Flows to automate business processes
* Uses Salesforce configuration tools proficiently and provides solutions to complex business problems
* Utilizes strong written and verbal communication skills, as interfacing with external vendors and Government customers (along with periodic travel) is required
* Operates in a hybrid office versus a remote situation, which may change according to customer requirements



MINIMUM SKILLS & REQUIREMENTS:


* Two years of Salesforce quality assurance (QA) and/or configuration experience
* Bachelor’s degree
* 1-3 years of experience with system usability, interfacing, and use case verification
* 1-3 years of experience performing user acceptance end-to-end testing, and failure root cause analysis
* 1-3 years of experience with Salesforce configuration and data migration tools
* Proficiency with Salesforce fields, objects, flows, process builder, and workflow rules
* Ability to understand and document business requirements, processes, and workflows
* Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail, accuracy, and speed
* Communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams while multi-tasking across multiple projects
* Currently hold or be eligible to obtain a DoD Secret security clearance


DESIRED SKILLS & REQUIREMENTS:


* Salesforce Administrator Certification greatly desired
* Strongly prefer the Bachelor’s degree to be in Computer Science or a similar discipline
* Ability to handle test plan development, execution, and support organizational change management efforts
* A high degree of skill in troubleshooting, characterizing, and describing software defects
* Experience or certification with Salesforce products/services including Service Cloud; Experience Cloud; Tableau; Einstein; Business Analysis; and Automated
* Knowledge of Agile methodologies and experience working in Agile development teams, including use of tools such as Atlassian JIRA
* Ability to effectively communicate technical work to various audiences through verbal and written methods
* Experience with Department of Defense projects


SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AND ELIGIBILITY FOR A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL



ABOUT US

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.



Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.



DIVERSITY & INCLUSION

We strongly believe in the abundance of differences among individuals. We value different points of view and appreciate diverse perspectives. We truly believe this is what makes our organization inclusive and more responsive to the needs of our diverse customers.



EQUAL OPPORTUNITY EMPLOYER

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.



Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact srchr@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.



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FILLING THIS POSITION IS CONTINGENT UPON FUNDING

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