Salesforce (SFDC) Administrator from INSPYR Solutions
McLean, VA 22102
About the Job
Role: Salesforce Administrator
Location: REMOTE
Duration: Ongoing Contract
Compensation: $30-35/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
Responsibilities:
- Administer and maintain the Service Cloud Salesforce platform, ensuring its optimal performance and usability.
- Collaborate with stakeholders to gather requirements and design solutions using Salesforce features and functionality.
- Configure and customize Salesforce to meet the specific needs of the organization, with a focus on CTI, Omni Channel, Flow, Reports, and Dashboards.
- Develop and implement workflows, validation rules, and automation processes to streamline business operations.
- Create and manage user roles, profiles, and permission sets to maintain data security and user access.
- Monitor data quality and integrity, performing regular data cleansing and maintenance activities.
- Collaborate with cross-functional teams to integrate Salesforce with other systems and applications.
- Provide end-user support, training, and documentation to ensure user adoption and proficiency.
- Stay up to date with Salesforce updates, releases, and best practices to recommend and implement process improvements.
- Troubleshoot and resolve issues, perform data analysis, and generate ad-hoc reports as needed.
Requirements:
- Salesforce Admin certification is required.
- Proven experience as a Salesforce Administrator, with a focus on CTI, Omni Channel, Service Cloud, Flow, Reports, and Dashboards.
- Strong understanding of Salesforce platform capabilities, configuration, and customization options.
- Experience with Lightning Web Components (LWC) is a plus.
- Proficient in creating and managing workflows, validation rules, and automation processes.
- Solid understanding of data management practices, data quality, and data security.
- Ability to gather requirements, translate business needs into technical solutions, and effectively communicate with stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
- Excellent communication and interpersonal skills, with the ability to effectively train and support end-users.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Our benefits package includes:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: REMOTE
Duration: Ongoing Contract
Compensation: $30-35/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description:
Responsibilities:
- Administer and maintain the Service Cloud Salesforce platform, ensuring its optimal performance and usability.
- Collaborate with stakeholders to gather requirements and design solutions using Salesforce features and functionality.
- Configure and customize Salesforce to meet the specific needs of the organization, with a focus on CTI, Omni Channel, Flow, Reports, and Dashboards.
- Develop and implement workflows, validation rules, and automation processes to streamline business operations.
- Create and manage user roles, profiles, and permission sets to maintain data security and user access.
- Monitor data quality and integrity, performing regular data cleansing and maintenance activities.
- Collaborate with cross-functional teams to integrate Salesforce with other systems and applications.
- Provide end-user support, training, and documentation to ensure user adoption and proficiency.
- Stay up to date with Salesforce updates, releases, and best practices to recommend and implement process improvements.
- Troubleshoot and resolve issues, perform data analysis, and generate ad-hoc reports as needed.
Requirements:
- Salesforce Admin certification is required.
- Proven experience as a Salesforce Administrator, with a focus on CTI, Omni Channel, Service Cloud, Flow, Reports, and Dashboards.
- Strong understanding of Salesforce platform capabilities, configuration, and customization options.
- Experience with Lightning Web Components (LWC) is a plus.
- Proficient in creating and managing workflows, validation rules, and automation processes.
- Solid understanding of data management practices, data quality, and data security.
- Ability to gather requirements, translate business needs into technical solutions, and effectively communicate with stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
- Excellent communication and interpersonal skills, with the ability to effectively train and support end-users.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- ...and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
