Salesforce Solution Architect (Public Sector Industry Experience) at Salesforce
Richmond, VA 23218
About the Job
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables
They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution
They are capable of driving difficult conversations and removing roadblocks to implement the business strategies
They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action
They connect with technical and business customers from all levels through C-suite
On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions
They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed
They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives
Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams
They will chip in both internally in their Community and externally in the marketplace.YOUR IMPACT: ResponsibilitiesSalesforce Professional Services is looking for a Solution Architect
As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers
Here are some salient responsibilities the role entails -Serve as a trusted advisor to the clientIdentify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively lead risk areas and commit to seeing an issue through to complete resolutionHandle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMINIMUM QUALIFICATIONS5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known workExtensive experience with configuration and customization on the Salesforce platformAuthority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc
as well as making recommendations for future state improved processes and system designsHands-on technical experience with Service Cloud, OmniStudio and Public Sector Solutions (PSS) is requiredStrong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customersMeticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to connect with people in diverse rolesResourceful and entrepreneurial thinker who can work through and solve problemsPossible travel of about 25%, but exact travel requirements will vary based on customer.Degree or equivalent relevant experience required
Experience will be evaluated based on the core proficiencies for the role (e.g
extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)PREFERRED QUALIFICATIONSDelivering high-value business outcomes applying an agile approachConfirmed results leading customer and/or partner success storiesExperience working with Experience CloudRelevant Salesforce certifications and consulting experience are strongly recommendedPUBSEC APPENDIXExperience working with clients within the Public Sector industryExperience working with Salesforce GovCloud or GovCloud Plus is desiredAbility to acquire Public Trust Security Clearance (or higher) is a plusAny type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world
Each of us has a responsibility to drive Equality in our communities and workplaces
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
Salesforce does not accept unsolicited headhunter and agency resumes
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.For New York-based roles, the base salary hiring range for this position is $140,000 to $236,900.For Washington D.C based roles, the base salary hiring range for this position is $128,300 to $217,200.For Maryland based roles, the base salary hiring range for this position is $128,300 to $217,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
Certain roles may be eligible for incentive compensation, equity, benefits
More details about our company benefits can be found at the following link:
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables
They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution
They are capable of driving difficult conversations and removing roadblocks to implement the business strategies
They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action
They connect with technical and business customers from all levels through C-suite
On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions
They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed
They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives
Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams
They will chip in both internally in their Community and externally in the marketplace.YOUR IMPACT: ResponsibilitiesSalesforce Professional Services is looking for a Solution Architect
As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers
Here are some salient responsibilities the role entails -Serve as a trusted advisor to the clientIdentify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively lead risk areas and commit to seeing an issue through to complete resolutionHandle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMINIMUM QUALIFICATIONS5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known workExtensive experience with configuration and customization on the Salesforce platformAuthority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc
as well as making recommendations for future state improved processes and system designsHands-on technical experience with Service Cloud, OmniStudio and Public Sector Solutions (PSS) is requiredStrong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customersMeticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to connect with people in diverse rolesResourceful and entrepreneurial thinker who can work through and solve problemsPossible travel of about 25%, but exact travel requirements will vary based on customer.Degree or equivalent relevant experience required
Experience will be evaluated based on the core proficiencies for the role (e.g
extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)PREFERRED QUALIFICATIONSDelivering high-value business outcomes applying an agile approachConfirmed results leading customer and/or partner success storiesExperience working with Experience CloudRelevant Salesforce certifications and consulting experience are strongly recommendedPUBSEC APPENDIXExperience working with clients within the Public Sector industryExperience working with Salesforce GovCloud or GovCloud Plus is desiredAbility to acquire Public Trust Security Clearance (or higher) is a plusAny type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world
Each of us has a responsibility to drive Equality in our communities and workplaces
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
Salesforce does not accept unsolicited headhunter and agency resumes
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.For New York-based roles, the base salary hiring range for this position is $140,000 to $236,900.For Washington D.C based roles, the base salary hiring range for this position is $128,300 to $217,200.For Maryland based roles, the base salary hiring range for this position is $128,300 to $217,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
Certain roles may be eligible for incentive compensation, equity, benefits
More details about our company benefits can be found at the following link:
https://www.salesforcebenefits.com.SummaryLocation
: Virginia - Remote; Maryland - Remote; New York - New York; Illinois - Remote; District of Columbia - Washington DCType: Full time 