Salesforce Systems Administrator - Utah State University

Overview:

We are looking for a skilled Salesforce System Administrator to join our team and help us plan, implement and leverage Salesforce Education Cloud to its fullest potential.

 

The Salesforce System Administrator will be responsible for the implementation and day-to-day configuration, support, maintenance, and improvement of our Salesforce Education platform. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new or redesigned business processes relating to the student lifecycle.

Responsibilities:

• Manage Salesforce Education Cloud platform, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
• Perform regular internal system audits and prepare for upgrades.
• Manage Salesforce.com data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Effectively act as the liaison between our users, vendors, and the application development teams.
• Work independently with members of the user community to define and document development requirements.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field plus a minimum of 4 years of experience as a Salesforce.com administrator.
• Salesforce.com Admin (ADM201 and ADM211) certified.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of Salesforce.com best practices and functionality.
• Strong data management abilities.
• A documented history of successfully driving projects to completion.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with nonprofit processes preferred.

Knowledge, Skills, and Abilities:

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

For a Salesforce System Administrator, the key skills typically include:

1. Technical Proficiency:
   
   • Salesforce Configuration: Expertise in user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
   • Data Management: Strong abilities in data import/export, data cleansing, and data quality management.
   • Integration Knowledge: Experience with Salesforce integrations and data feeds.
2. Project Management:
   
   • Organizational Skills: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
   • Problem-Solving: Creative and analytical thinking to troubleshoot and resolve issues.
3. Communication:
   
   • Verbal and Written Skills: Exceptional ability to communicate effectively with users at all levels of the organization.
   • Training: Capability to train new users and enhance the Salesforce skill set within the organization.
4. Analytical Skills:
   
   • Requirement Gathering: Ability to critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level information into details.
   • Process Improvement: Proven ability to design and implement new processes to facilitate user adoption.
5. Certifications:
   
   • Salesforce Certification: Salesforce.com Admin (ADM201 and ADM211) certified.
6. Soft Skills:
   
   • Positive Attitude: A proactive and positive approach to work.
   • Collaboration: Ability to work independently and as part of a team, acting as a liaison between users, vendors, and development teams.

These skills ensure that a Salesforce System Administrator can effectively manage and optimize the Salesforce platform to meet organizational needs.

Required Documents:

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary:Commensurate with experience, plus excellent benefitsADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights:

Utah State University (USU) a dynamic and innovative company dedicated to excellence, access, and inclusion. Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.

As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.

Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

 

USU Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

University Highlights:

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Programto support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

 

*updated 04/2024

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023